1. To delete (or move) a contact, simply click the checkbox to the right of the contact and use the drop down menu under the action panel to select an action and/or folder.
As for questions 2 & 3 - it sounds like there may be a technical issue on our end that is causing the behavior you are describing. I'll have to look into it and possibly escalate it to engineering if I determine there is a bug. If not, I'll let you know.
It looks like they failed because they are old auctions and the information is no longer available on eBay. We will continue to look into this further.
posted on January 3, 2002 05:18:22 AM
Why, if all of the information is readily available - I mean you display it right on the screen - would you have to send a request to eBay to get information?
I hope the engineers can explain it because that really doesn't make any sense...
posted on January 3, 2002 06:18:31 PM
Hi -- Customer Management is a promotional option that must be set in preferences, or as you list your auction. If the preference is not set, the email address will not be automatically pulled into CRM (which is separate from Post-Sale Management.) If you forget to set this preference, you can use the import tool - this will only work, however, if the information is still available on eBay. There is no way to pull email addresses out of Post-Sale into CRM at the moment.
posted on January 4, 2002 12:15:56 PM
Helps? No, not really.
Could you [italic]please[/italic] have someone update the Help window associated with this "promotional option" to include this information?
I've gone through the whole AW site now and pages upon pages of message threads to try to figure out how to handle year-end processing.
Here's what I've come up with:
-- If I didn't start to track customer e-mail IDs at the very beginning of the year, I'm SOL if I want to notify everyone now. At best, I can get maybe the past 100 days worth.
-- There is [bold]no[/bold] capability for obtaining sales data to report on gross profit/loss unless I copy and paste every one of my Closed pages into Excel and turn off all of the hyperlinks. I'm still waiting to see what kind of reports are in SMBE - but even that seems to require "day one" processing.
-- Following the eBay Checkout debacle, the PSM process is being ignored by 80% of my winners, which forces me to do most things manually.
So after almost a year, all you can really do for me is host images and launch auctions.
I really had some hope that this venue would work out. My plans were to increase my auctions in 2002 to get rid of the bulk of my comic book collection.
Unfortunately, I think it is seriously time to move on...
