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 milhar2
 
posted on January 10, 2002 10:06:12 AM
I have alot of complaints about buyers not able to link the WBN... I don't know really what the problem is... I know how to copy and paste the link but I have also worked with computers a while. The people I deal with don't understand:
"If the link below doesn't appear to be clickable, please copy and paste the entire URL into the address box of your browser window"
I know it sounds like everyday english to you and I because we are on the computer all the time... But to the commonday Joe they don't know what a URL is or where the address box is located...or even how and what to "copy and paste"...
The point I want to make is I think people are confused with the WBN link system (http:/blah blah blah 1234567 blah) is it possible just to make the link say CLICK HERE ? Or even give them a address to go to , for example make a link that states:
For address and payment info go to AWShip.com and then have a box to type in there item number and the Address page would pop up? Just wondering, because I'm getting tired of telling the high bidder what to do when all they want is a address to send money. I would like to make it as easy as possible...

 
 SonyaCS
 
posted on January 10, 2002 10:15:55 AM
Hi Milhar2,

The pitfalls of having the link say "Click Here" is if the winner is unable to click on the link to begin with, they will need to know what the link is so they can highlight, copy and paste it. I can pass your suggestion along to product development for you.

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 milhar2
 
posted on January 10, 2002 11:10:12 AM
Do you know why it is coming up unclickable?

 
 SonyaCS
 
posted on January 10, 2002 11:30:30 AM
Hi Milhar2,

Is this happening for a specific auction? A lot of times the email client has a lot to do with the appearance of the WBN.

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 
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