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 ptimko
 
posted on February 3, 2002 06:29:45 PM new
Hi,

I need some help in relisting an item. I had a buyer who has won three auctions I was running and has now told me that he only wishes to pay for two of them. I have no dispute with this buyer because I am quite certain I can sell the item to someone else but how do I go about moving the auction from the "closed" list to the "unsold" list so that I may relist the auction. I realize that I have to go through the credit process with eBay first. I've already been in contact with them and know what to do there. I'm just not sure what I need to do here...

Thanks for your help!



 
 SonyaCS
 
posted on February 4, 2002 09:04:01 AM new
Hi Ptimko,

You don't need to have the auction in Unsold in order to relist it -- you can relist it by selecting the auction in your closed list, and hitting the Relist button. I hope this helps!

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 ptimko
 
posted on February 4, 2002 02:34:07 PM new
Thanks, you kinda helped me, but if I don't reverse the transaction don't I still get charged for the final value fee? It's for a relatively small amount right now and I'm not too worried about it. However, I would like to know just in case it ever happens should I offer a more expensive item for sale. Sometimes these stamps I'm selling can be worth a fair amount of money...

Did I mention that the stamps I just sold for US $250 cost me less than US $20 when I bought them directly from the post office?



 
 BrianAW
 
posted on February 4, 2002 02:41:13 PM new
Hi,

You can request a final value fee credit from us as well as from the auction site.

You may request a refund through our refund request form, available at this URL:

https://secure.auctionwatch.com/my/acct/request_refund.html

The URL can be found on our site by clicking the "Got questions about this statement?" link on your statement.

-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
 
 ptimko
 
posted on February 4, 2002 02:45:03 PM new
Thanks for the quick response!

 
 
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