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 suze39
 
posted on February 3, 2002 07:32:47 PM new
I was reading another thread where someone said they were being double billed. I thought I would check out mine - I find I am being billed image fees when I am on the Standard Plan!

This actually started the end of November and I never checked my bill closely! (stupid me!)

What do I need to do to correct this? ALL auctions were listed under the Standard Plan and I never use Auction Watch as an image hosting service alone. HELP!!! It's only about $5.00 so far but I don't want it to add up to anymore!



 
 SonyaCS
 
posted on February 4, 2002 09:02:18 AM new
Hi Suze39,

You may request a refund through our refund request form, available at this URL:

https://secure.auctionwatch.com/my/acct/request_refund.html

The URL can be found on our site by clicking the "Got questions about this statement?" link on your statement.

We will be handling refunds on a case-by-case basis, so please be as clear and concise in detailing the problem as possible.

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 sfnyartist
 
posted on February 4, 2002 09:35:38 PM new
Add me to the list of being billed for image hosting when I shouldn't be. Check your auctions for that week, as I think I may have figured out why I was charged this. A week ago I had a few scheduled relists double themselves (where this happened, not sure, but somewhere once they hit the scheduler, as they launched within seconds of the 'real' ones, but never showed up on my control panel. Two sold and of course never showed up in post-sale, so these buyers were emailing me. Then ironically, I see your post, go check my invoice, and THOSE are the auctions that I am being charged an image hosting fee for (which I have requested a refund for).

So maybe you might want to check to see if you had any double-listings.



 
 
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