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 abqsales-07
 
posted on March 11, 2002 08:13:44 AM new
I realize you're just releasing the new upgrades to the site, but I've had an immediate problem. I was printing out mailing label/invoices and everything was going fine until the new features appeared. After the new features showed up, when I try to print a packing slip, the buyer's name does not appear (it does appear on the invoice part, but not on the packing slip). It does not appear in either method of accessing invoices, either from post-sale express button or from fulfillment page.
Thanks

To clarify: I said when I try to print -- What I meant was when I call up the packing slip/invoice on the screen, the buyer's name is missing from the packing slip.
[ edited by abqsales on Mar 11, 2002 08:26 AM ]
 
 SonyaCS
 
posted on March 11, 2002 08:42:37 AM new
Hi Abqsales,

Thank you for bringing this to our attention. I have escalated the problem and will let you know when it has been resolved.

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 jalleniii
 
posted on March 11, 2002 10:21:27 AM new
For now you can work around this by editing step 2. You have to enter the buyer's state and country and also re-enter the info missing in the upper box.

 
 abqsales-07
 
posted on March 11, 2002 11:38:04 AM new
jalleniii's answer reminds me that something very similar happened a few months back when the name and address entry box on wbn response was changed -- information disappeared when trying to edit the wbn response. Might be related to that same issue.

 
 makepono
 
posted on March 11, 2002 11:47:57 AM new
I am having the same problem w/no name on the mailing label. Please fix asap as this has a large impact on my time! Mahalo.

 
 abqsales-07
 
posted on March 11, 2002 04:02:20 PM new
bump for update?

 
 bside
 
posted on March 11, 2002 04:22:33 PM new
Can anyone volunteer some example order/listing IDs? I thought this was fixed...


 
 abqsales-07
 
posted on March 11, 2002 06:50:49 PM new
Just checked one of my problem ones and apparently it has been fixed, but nobody let us know.
Thanks

 
 ChristopherCS
 
posted on March 11, 2002 06:54:15 PM new
Hello,

I had indicated to this thread that the error had been fixed, however retracted it when we saw a few additional posts saying it still existed - which is why we were looking for examples.

Thanks for clarifying that this has indeed been corrected.


Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
 
 rgrem
 
posted on March 12, 2002 03:59:23 AM new
I just printed a packing slip for auction 1710804596. The address is a tampa address that doesn't appear anywhere in the wbn response. The wbn response clearly has a Wesley Chappel address. Wonder where the Tampa address came from and how I get the correct address on the shipping label?

 
 SonyaCS
 
posted on March 12, 2002 08:32:50 AM new
Hi Rgrem,

I see what you mean now -- the billing address is being used as the shipping address. I will forward this problem to engineering.

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 
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