customveils
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posted on March 11, 2002 08:59:05 AM new
I love the new combine items feature. I have used it for two orders. It's great to be able to do this, makes things easier. EXCEPT - I lose WB response after combining items into an order. No name, address, shipping choice, payment method. Please advise. Thanks
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SonyaCS
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posted on March 11, 2002 09:00:18 AM new
Hi Customveils,
If you are referring to the missing name in the packing slip, that problem has been reported and will be fixed shortly.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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customveils
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posted on March 11, 2002 09:00:30 AM new
Just wanted to add that I did check all appropriate boxes for combined post-sale keys. Thanks again
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customveils
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posted on March 11, 2002 09:01:42 AM new
Hi Sonya,
Not referring to packing slip. I am referring to the post-sale keys & winning bidder response dissappearing after items combined into an order.
[ edited by customveils on Mar 11, 2002 09:04 AM ]
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mgarbea
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posted on March 11, 2002 09:13:28 AM new
Hi Customveils,
In an order you may combine items for which you have received WBN response, together with items for which you did not receive a WBN response. Simply click on the order link and in the PostSale | fulfillment checklist for that order you will notice the items for which you have received a WBN response: in the shipping column you will notice a shipping carrier selected.
Marius
Got more Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
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customveils
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posted on March 11, 2002 09:16:43 AM new
Hi Sonya,
I followed the steps as outlined, checked all the boxes. One order includes a storefront purchase & the winning bidder info did not carry over.
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customveils
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posted on March 11, 2002 09:19:17 AM new
Hi Sonya,
I just tried it again & it worked. I will let you know if the problems continues. Thanks.
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customveils
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posted on March 11, 2002 09:23:07 AM new
Ok, now the name & address shows but the post-sale key #2 WB response are not checked off. I teied to check key #3, item paid, & I get an error message that I have to first complete the WBN (key #2). Thanks again
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ParkledgeAntiques
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posted on March 12, 2002 10:40:55 AM new
I must have done something wrong with the new combine items feature-or perhaps is a glitch? I clicked to see one customer had three orders so I combined and am now unable to put in how much shipping is anywhere with the winning bidder notice. How and where do I do that before it is sent now that they are combined? Thanks in advance.
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SonyaCS
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posted on March 12, 2002 10:47:11 AM new
Hi ParkledgeAntiques,
You are going to need to undo the combined order first. To undo the combined order, click the non paying bidder button in the Order link and deselect Relist. The button will change to "Split Order" -- click on that and the order will be split back into its individual items, and you can then go through and add shipping paramaters for each item. Once you are done, you can send WBNs for each of your items then combine the order.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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kahml
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posted on March 12, 2002 11:16:00 AM new
Thanks!
Now I understand how to "break" the Order back into separate WBNs. Although why someone needs to use the "non paying bidder" button to do this stretches my grasp of good system design.
But I'm still not getting this:
If you combine three WBNs into one Order, WHY would you then need to send out three WBNs? Wouldn't you just send out the one Order?
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SonyaCS
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posted on March 12, 2002 11:20:25 AM new
Hi Kahml,
You could do either one -- sending out one based on the order will be best.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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