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 sapington
 
posted on March 15, 2002 11:00:01 AM new
Buyers still are not paying with paypal even with the link there. here is an email I just received:
"IMHO, the checkout / order confirmation through AuctionWatch is confusing. I bet I'm not the only buyer who has thought payment was made when filling out the AuctionWatch form. If, I'm the only one,
then....well, I guess there no sense being stupid unless you prove it."

Ever since the new checkout I haven't had one person pay after filling out the AW form.

If the large black letters at the top of the page that say "Order confirmation" were changed to the link to paypal, and the line that says "Thank you! Your order has been confirmed" was changed to 'Thank you! Your shipping information has been confirmed' I don't think there would be so much confusion.



 
 SonyaCS
 
posted on March 15, 2002 11:50:35 AM new
Hi Sapington,

Thank you for the suggestions. We are looking at refining the message to prevent buyer confusion.

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 
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