posted on April 2, 2002 04:21:11 PM new
I would like to know why one of my customers received my WBN, filled out the invoice, made a copy of that invoice and sent payment to me - and there is nothing showing up in my post sales. The number 1 is the only thing that's blue. I went into Preview to check and see if they had any info in there that didn't go into the system and nothing's there. The item # was 1714852045. You can take a look and see if you see anything or why nothing is showing up. This is quite disconcerting to know that the buyer can do everything right and STILL I don't get the info on my end. And I have the "Confirm Order" in hand to prove they went through the AW system. Please explain.
posted on April 2, 2002 06:27:45 PM new
Hi toyspast,
That is a very good question. I have escalated this issue along for further review.
We will check into this and reply back when we have more information available. For now, leave that item in your post sale with just the first step checked so engineering can view it this way.
