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 melissar
  		posted on May 13, 2002 08:47:00 AM new
It has been 8 days since the AW feature track auctions crashed.

When will this be fixed?

I have 100+ untracked autions and I am trying to track each one one at a time by hand.

All I can do is email EVERYDAY until this is fixed or move to another program.

It WAS working fine. Why has it been down for 8 days. Please put it back the way it was.

Your killing my business!!
 
 SonyaCS
  		posted on May 13, 2002 08:55:19 AM new
Hi Melissar,

Please make sure you've updated your stored eBay address in your AW account -- it says your email address is home.com right now. You can edit the info by going to Auction Site Accounts in your My Account tab and clicking the Edit link for your stored ebay information.

-Sonya
 
 jewljack
  		posted on May 13, 2002 09:17:32 AM new
We still cannot track any new auctions by username , this is very distreessing please advise as to when the fix would be .

 
 melissar
  		posted on May 13, 2002 09:30:18 AM new
Hi Sonya

I have done that and it STILL doesn't work!!!

Now what!!

Thanks

Melissa

 
 SonyaCS
  		posted on May 13, 2002 09:33:06 AM new
Hello,

I have escalated this issue again, will post back here when I get more information.

-Sonya
 
 SonyaCS
  		posted on May 16, 2002 08:46:05 AM new
Hello,

This issue has been resolved. Thank you for your patience.

-Sonya
 
 jewljack
  		posted on May 16, 2002 11:54:29 AM new
Thank you for persisting to fix this issue , customer support via theese message boards is one of Auctionwatches best services.

 
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