posted on June 16, 2002 12:01:45 PM new
Hi,
I have now had two auctions close with my customers checking out and using paypal for payments.
I have set up the Mailstep system and it appears to be functioning correctly in that I receive my paypal payment notifications correctly (routing them through auctionwatch via mailstep)
But the auctions are not being "filled in" as paid.
I still must manually fill them in.
Any advise? Is it my auctions only or is mailstep in beta test mode?
Did the customer fill out all fields on the paypal form? We have had reports of the payment notification step not automatically checking off -- it is a small number for the most part, but a lot of it is due to an incomplete form. Was the auction ID number on there?
posted on June 17, 2002 10:15:28 AM new
The mailstep does not work right. I had someone just pay with PayPal and they filled in everything - Item #, User ID, Auction Title, Name Address, Amounts, Auction Site, e-mail address. What is wrong with this? If it is not going to work, I might as well cancel it.
Pam
In order to investigate this problem further, we will need to see the payment notifications that you received regarding these auctions. Please forward them to [email protected] so that we can take a look.
