posted on June 17, 2002 03:52:23 PM new
Re: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=2032785184
I uploaded this auction this morning, using the Sales Manager Small Business Edition.
I implicitly told the software to insert a gallery image. I was charged by eBay for the gallery image, yet the gallery image is this: http://imagehost.auctionwatch.com/images/cleardot.gif
I am looking right now at the FIX GALLERY IMAGE LINK and that above image is what's currently entered. NOT the gallery image I chose, and NOT the image that it should be.
I thought about switching to AW over Andale for precisely this reason.
This is NOT a problem with my browser. I didn't use a browser, I used Sales Manager Small Business Edition.
This is NOT a problem with my computer, as the auction was obviously uploaded and inserted correctly.
This is the SECOND auction I've attempted to submit through Auction watch and the SECOND time this has happened. The other auction I had to MANUALLY go in and fix the auction.
WHY IS THIS HAPPENING and WHEN WILL IT BE FIXED?
Until it is, I can not recommend your service to anyone else.
posted on June 17, 2002 04:01:36 PM new
For the record, I am NOT complaining about eBay or any perceived or not perceived DELAYS with eBay LOADING my image.
How can eBay load an image when the image to load is: http://imagehost.auctionwatch.com/images/cleardot.gif ????
This is rediculous.
I shouldn't have to MANUALLY go into EACH AUCTION and FIX THE GALLERY IMAGE.
Why is this so difficult to do, handle, or process correctly? It's not rocket science. When you post the data to eBay you simply INSERT the URL for the IMAGE in the GALLERY IMAGE url space. Sheesh.
That is not the image we send to eBay as the gallery image. This is simply the image that is used to tell eBay that there is an image in the listing and to give you the camera icon. eBay receives the gallery image in a specific format so they know which one to make a copy of and host on their servers to display next to your listing once they are able to process them.
When you go to eBay and view a recently listed item that was to be included in the gallery and only see the little camera icon, that means they have not yet been able to add your item to the gallery. It will be added, as many users have been writing in to us about this. They have also reported back that eBay did add them to the listings, just later in the day they launched them.
The gallery images will appear, they are just taking longer than they have in the past to include them.
In your above example, we sent 29645.jpg to eBay as the gallery image for that listing.
Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
[ edited by ChristopherAW on Jun 17, 2002 04:12 PM ]
posted on June 17, 2002 05:02:17 PM new
So explain this to me ...
Now, I've run quite a few auctions these past couple of months.
I insert a URL into the gallery image space, and eBay fetches a copy of that URL (From bullfrog.ebay.com) and makes a copy of it, resizes it down, and inserts the thumbnail into the gallery listing.
If the gallery URL is pointing to cleardot.gif, then *shouldn't* eBay fetch a copy of "cleardot.gif" and insert that into the gallery image?
Me thinks the answer is YES because that's been my experience all along. Am I wrong? Why? How?
So, if the gallery image URL is pointing to some bogus image URL which has nothing to do with the image that I uploaded, then WHY is that URL in there to begin with, and not the image I submitted?
Bottom line, you yourself said above that "In your above example, we sent 29645.jpg to eBay as the gallery image for that listing."
Then....
WHY ISN'T 29645.jpg NOT APPEARING IN THE GALLERY IMAGE URL AND "cleardot.gif" APPEARING INSTEAD?
Seems to me all this trouble could be avoided if Auction Watch would just NOT USE cleardot.gif and INSERT the full URL to 29645.jpg in the first place.
Go do a search for this item. 29645.jpg is the image showing up next to the title for the gallery image.
If this is one that you already corrected, let me know the title of one that still has the error. The item does not say it has been edited so far, so perhaps eBay made the copy of that image we submitted to them as the gallery image and hosted it for you since you last viewed it.
posted on June 17, 2002 05:21:05 PM new
Yes, it's there now, but when I started posting this thread - right around 12 hours after the auction was posted - cleardot.gif was still there.
Funny thing was, the gallery URL in the Fix My Gallery Images section was pointing to cleardot.gif.
Hmm... now it's pointing to the 29645.jpg as it should be.
But you're right, it's working now.
I still say any confusion could be thwarted by simply stop using the cleardot.gif URL to begin with and use the full URL right from the bat.
12 hours to have the correct gallery image url show up is ... well ... bad. Note, I didn't say 12 hours to have the image show up - I'm specifically talking about the URL because eBay can't do anything until they get the correct URL to process to begin with.
