posted on June 22, 2002 03:49:07 PM new
In the last few days I have suddenly run into trouble uploading my images. At first it was one or two out of a batch of six. Now I can't seem to get any uploaded,. even one at a time. I have read what I could find of past advice, so I have tried emptying my cache, using a different browser, renaming the images...I keep getting the error message that the image cannot be identified, please fix or upload again. I can't for the life of me figure out why after all this time I am having this problem.
I am using a Mac G3 and Photoshop to crop and color correct. Any assistance is greatly appreciated. I am at a standstill until I figure this out!! Thanks.
posted on June 22, 2002 03:54:55 PM new
If you are having trouble uploading your images, please check the following:
1. Make sure your images are not too large in kilobytes - occasionally, images that are over 50 kb in size will cause your connection to time out.
2. Upload only one image at a time.
3. Close all unnecessary open applications, and disable any resident programs on your computer (virus-checkers, PIMs) as these use system resources and may interfere with image uploading.
4. Reinstall AOL or try an alternate browser such as Internet Explorer and/or Netscape.
5. If you are using a proxy server to enter the internet, check the proxy settings in your browser to make sure they are valid.
Please email us again if these solutions are not successful in solving the problem, and let us know how much RAM memory your system has, and which operating system you are using.
