posted on July 8, 2002 08:03:20 PM new
I have experienced this problem before today and thought it was something I was doing, well, it is not. Here's the situation I have a buyer that has won two items and I wanted to send them a "new" WBN with the s/h discount that I thought was automatic. I combined the auctions and checked off the box that says Use individual items shipping and handling settings. When the WBN was sent it showed up with only one of the s/h, very misleading to the customer and causing them to send us the wrong amount. We can't go back and tell them (after funds are sent) that we made a mistake, please send another $8.95, not when they have in writing that they only owe for one shipping. what am I doing wrong? Is it just me? Thanks
posted on July 9, 2002 04:21:51 AM new
Hi Ti1,
In order to help you we need the OrderID for the order on which you encountered the problem. Please be so kind and provide us this information.
