doormat
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posted on August 22, 2002 01:34:18 PM new
I have lots of auctions going up today. I spent all morning working on this. None of my images are showing up on eBay. Please do something a.s.a.p.
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SonyaCS
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posted on August 22, 2002 01:35:50 PM new
Hello,
I checked your account and your images are all showing up. Try clearing your browser cache and viewing them again.
Regards,
Sonya
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doormat
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posted on August 22, 2002 01:43:54 PM new
I did that. Still no pictures. When you open my auctions, there are empty boxes where the images should be. The last auction that started has no thumbnail. What's happening?
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retrod
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posted on August 22, 2002 01:45:05 PM new
mine aren't either - I was in the middle of trying to create an auction and clicked on Manage Images - all I am getting is little red x's - my cache is clear and I rebooted just for good measure - my images are not showing up on ebay either
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taytay
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posted on August 22, 2002 01:47:34 PM new
None of my images are showing either. I also get the little box with an "X". Please correct as soon as possible. Thanks
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gottaluve
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posted on August 22, 2002 01:50:37 PM new
Yes Sonya,
Same problem we had on 8/19 - 8/20. No images!
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SonyaCS
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posted on August 22, 2002 01:59:49 PM new
Hi everyone,
We're looking into this right now, I'll post back here with more information.
Regards,
Sonya
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gina50
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posted on August 22, 2002 02:00:00 PM new
Mine too ~ rebooted, ect .. no images !
SM Pro would not sync or upload but just right now seems to be working !
Hate that 
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gina50
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posted on August 22, 2002 02:07:14 PM new
Never mind take that back ~~ not working .. no images on my auctions .. no sync with SM pro .... must be AW since all else works on my computer !
Bummer .. at this rate... i'll be in the poor house
NOT gina50 on ebay
[ edited by gina50 on Aug 22, 2002 02:07 PM ]
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marietta4me
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posted on August 22, 2002 02:49:47 PM new
I too am without images and have auctions ending in the next few hours. Murphy's Law....I really needed these sales tonight!!
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retrod
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posted on August 22, 2002 03:09:16 PM new
still no pics -- what gives??
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gottaluve
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posted on August 22, 2002 03:11:46 PM new
Yep - Several auctions ending in 4 hrs. I close auctions on Monday & Thursday nights. Great no images for Monday night's closing and here we are again!!! This is more than just an inconvenience, it is killing my sales this week. Let's have an update here, please!!!!!
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cococgld
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posted on August 22, 2002 03:20:51 PM new
Same problem here SMPRo won't sinc. I am also only intermitantly able to log on to your sight, when I try to log on thru Netscape, I cannot get on at all.
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SonyaCS
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posted on August 22, 2002 03:22:32 PM new
Hello everyone,
This was posted on the Announcement forum, I'm pasting it here in case you didn't get to see this:
Due to a link failure on the network that connects us to the internet, some users are currently unable to access the site. We have failed over to a redundant network link in order to avoid access problems, however, this failover has not fully propagated at this time so certain ISPs will not be able to provide access to the site.
We are working on resolving this problem both internally and externally at this time. Thank you for your patience, and as always, we apologize for the inconvenience.
Regards,
Sonya
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docprego
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posted on August 22, 2002 03:28:27 PM new
I have had it with these outages. I know I am just one user and AW may not even care, but these are the last auctions I will ever compose or have AW host the images for. It just KILLS my auctions when none of the pictures loads, not to mention 3 times in one week.
What are you running this on, 486's?
I used to be a happy user, now I think it's just counterproductive. And to offer no compensation unless your auctions were ending on the day the outage occurred is just PLIAN RIDICULOUS, LUDICROUS, AND INSULTING. Do you really think I didn't lose any money just because my auctions didn't end on one of the many days that your server went on vacation?
I know another service out there has to be better than this mess and would gladly accept my money!
10-4 over and out AW!
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doormat
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posted on August 22, 2002 03:35:02 PM new
My auctions won't even open all the way through Netscape. IE works but no images.
AW you have completely shut me down! Please give me some idea if this is going to take long enough for me to cancel everything and find another service to list. I can't wait around for you to look for your problems. This is totally ridiculous and it happens FAR TOO MUCH! What am I paying you for anyway?
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DianaAW
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posted on August 22, 2002 04:57:55 PM new
Hello,
We are working to resolve this as quickly as we can. I unfortunately do not have an estimate for you at this time as to when the problem will be resolved. The problem is external to us, so we are working with our providers to expedite the repair. Note that only a percentage of users are affected by this - your images are viewable to the users not affected.
Thank you for your patience, and we apologize again for the inconvenience.
Diana
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docprego
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posted on August 22, 2002 05:00:25 PM new
I doubt it highly that anyone can see my pictures. I have not had a new bid all day, how coincidental.
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doormat
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posted on August 22, 2002 05:09:15 PM new
Hardly any page hits either. Thumbnails aren't showing in the gallery.
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TaraCS
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posted on August 22, 2002 05:19:35 PM new
Please try again, and be sure to refresh your page. I have just been informed that the problem is resolved.
Tara
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
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sprinter59
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posted on August 22, 2002 05:58:47 PM new
I guess you guy will not charge us for a service that isn`t being provided ..right!?
My images are not showing either..people from all over are emailing me about no pictures
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melissastu
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posted on August 22, 2002 06:05:26 PM new
My pictures are not showing up. I have 8 auctions ending tonight. You have cost me lots of money. Just think of the final values you have lost out on.
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lorndav
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posted on August 22, 2002 06:25:53 PM new
They "informed" you wrong. Some of mine are finally showing up, some aren't. The problam isn't "resolved"
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racemail
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posted on August 22, 2002 06:30:51 PM new
Wow! The AW Staff can see pictures the rest of us can't! Did anyone notice that it is not their fault? If I hired someone to perform a service or supply a product and they failed, who would my customers complain to? Well these are all questions my 14 year old could answer. So much for service, ....with a little truth. Seems not
to be the corporate way, aye Martha?? Hate to be so cynical, but, I like to deal with the truth, I.E. We are getting hosed with no thought of enumeration for our losses.
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jchas
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posted on August 22, 2002 07:33:32 PM new
Have been having problems all afternoon accessing AW, and pictures are only intermittently coming up. Not just a local thing-checked with relatives on East coast and in Florida-intermittent there too. Just tried to do a listing (silly me), and it just disappeared when trying to save it. Had to go back in 5 times in order to get on AW at all. Got a complaint from a customer this evening about pictures not showing.
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TaraCS
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posted on August 22, 2002 07:46:50 PM new
Please try again, and be sure to refresh your page. I have been informed that the problem is resolved.
Thank you for your understanding, and we apologize again for the inconvenience.
Tara
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
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docprego
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posted on August 22, 2002 10:57:38 PM new
The problem is resolved, but I still want compensation. What does AW plan on doing? I do not want to hear the lame explanation that I will be compensated only if I had auctions that were ending during the outage. Regardless this unreliable service cost me unpredicatable amounts of money.
Make it right!
[ edited by docprego on Aug 22, 2002 10:58 PM ]
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bksv99
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posted on August 23, 2002 09:26:39 AM new
HERE WE GO AGAIN!!! HAVE 75 AUCTIONS ENDING THIS EVENING, AND NO IMAGES UP.
now, i can t even schedule auctions!! need this fixed now please.
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