posted on August 25, 2002 09:07:05 PM new
I am unable to launch my auctions from Sales Manager Pro since last Thursday. Says 'internal error - synchronization failed" - go to Image hosting & check my images. I even tried not putting the images in the initial upload but I still got the same message. My problem does not seem to be the same one that you are addressing because those people have a problem adding images to "existing auctions". I can't even load my auctions. Please help.
The error message you are receiving when attempting to synchronize indicates that there may be a problem with one or more of your image files.
In order to diagnose which image file(s) are causing the sync error, please try the following:
1. After closing all batches, click the "AuctionSync" icon in the lefthand toolbar.
2. Click the Details button after synchronization starts. This will give you a detailed log of which specific images and/or preferences are being synchronized.
3. When the synchronization halts, you should see an indicator in the details log that will tell you which image file halted the synchronization process.
4. Once you have the image file name, try deleting it from the image bar in SMPro. Repeat this process until all images are synchronized.
There are several reasons why an image file may halt synchronization, but most commonly it is due to excessive image size, invalid image format, or corrupted image data. You might also want to check the security level on your browser, anti-virus software, and/or firewall software, as these can prevent image downloads as well.
If the above solutions do not help, here are some additional steps that may solve the problem:
- Go to your AuctionWatch folder on your hard drive (default location is My Computer -> C -> Program Files -> AuctionWatch)
- Check both the "Images" and "Thumbs" folders, and if the image file(s) are still in either folder, delete them manually.
- Restart SMPro after doing this, and try synching again.
If this doesn't do the trick, try deleting the images.map folder from the data folder in the AuctionWatch directory, and resynch.
posted on August 26, 2002 12:51:36 PM new
I DO NOT BELIEVE THAT YOU ARE LISTENING TO ME!!!!! There is not a problem with MY images. I have changed nothing. I have been uploading like this way for a year. I know people are having problems attaching images to existing auctions and Auction Watch is working on that. You have not told me that AuctionWatch is working on the problem of not being able to upload auctions with the images already attached as I have been doing for a year. I even tried uploading one auction at a time - that did not work. I looked at all my images - all JPG's. I took new pictures and prepared a new batch of 1 item - still did not upload. THERE IS NOTHING WRONG WITH MY IMAGES AND YOU ARE NOT HELPING ME. Is there anyone out there who can explain to me in ordinary English (I am not a computer expert) how to fix this?
posted on August 26, 2002 01:09:01 PM new
I OWE YOU AN APOLOGY. You did help me & I did have a defective image. Your instructions to Click the Details button after synchronization starts and see which image halted the process did the trick. I deleted that image and then I was able to upload all my auctions. I really am sorry for my impatience. Thanks for your help.
