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 eagleedc
 
posted on September 3, 2002 05:37:24 AM new
Hello,

Last week when I listed about 50 auctions, Ebay almost instantly killed about 40 of them. They sent me an email stating that your only allowed 10 auctions of the same item. Thats the first I have heard of such an insane policy, having seen many power sellers with hundreds of identical auctions.

Anyhow, now I must request a refund from auctionwatch for those cancled auctions. There has GOT to be an easier way to do this. I have to go to 'closed auctions', find a number of a cancled auction, then go to 'My Account' to find my latest statement, then find a reference ID for the auction, THEN go to the refund request form and fill it out with a description of what happend for EVERY SINGLE AUCTION. After that I have to wait 3 weeks for each one to be prosessed.

You gotta be kidding me! AuctionWatch is suposed to SAVE TIME! Instead I have to spend over an hour typing in numbers. If an auction ended very soon after it was listed with ZERO hits, wouldn't it be easy for the AuctionWatch system to assume those listings were cancled?

-eagleedc


 
 SonyaCS
 
posted on September 3, 2002 08:27:12 AM new
Hi Eagleedc,

I am going to escalate this to billing to see if there is an easier way to deal with this.

Regards,

Sonya
 
 chatsworth34
 
posted on September 3, 2002 08:40:53 AM new
Dear Sonya,
I have two auctions, that had dead beat bidders. I already received my FVF refund from Ebay, but can't figure out how to get it from AW. I got the ID# from my account, started filling out the refund request form, then when it came to sending proof from Ebay, I was stuck. What proof do I send to AW from Ebay? Thanks
 
 SonyaCS
 
posted on September 3, 2002 08:53:05 AM new
Hi chatsworth34,

As proof, we will accept a copy and paste of the line item from your eBay statement, showing the refund from eBay. You can paste this into the description on the refund request form.

Regards,

Sonya
 
 chatsworth34
 
posted on September 3, 2002 10:20:44 AM new
Thanks for the help Sonya. I guess I am a little on the slow side. I really appreciate the fast response.

 
 
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