posted on September 10, 2002 12:49:19 AM new
I am brand new to AW and I must say that my first impression is that you have a very comprehensive service.
I was just trying to set the Post Sale information with our supported payment types.
We already have a merchant account and go through Authorize.net as our gateway since it so widely supported with virtually any online storefront or shopping cart....but I do not see anything to utilize our current merchant account to process credit cards unless we have the customer fax in their order, which isn't very practicle.
Can we use Verisign as our gateway with our merchant account in place of Authorize.net? We really do not want to spend another $259 in set up fees and an additional $60 a month in monthly fees to have a second merchant account.
posted on September 10, 2002 09:09:26 AM new
Hi Auctionbizznus,
You can sign up with Verisign and use them for your credit card transactions. It is easy to sign up, from Global Preferences, you just click on the Register link next to the checkbox for Verisign. I hope this helps!
posted on September 10, 2002 10:10:01 AM new
Well, that is what I am trying to avoid. If I have to sign up with Verisign, then I will have two Merchant Accounts.....which means paying $250 setu up fee and doubling my monthly fees and increasing the % per transaction for the same service that I already have.
My question is how can I accept orders online with my own current Merchant Account?
All shopping carts that I have worked with in the past as a webmaster and affiliate director offer several choices of gateways to process a purchase from the shopping cart through my personal merchant account. Do you support any Merchant Account Gateways, i.e. Authorize.net?
posted on September 10, 2002 10:23:37 AM new
Hey there.
You can set your payment preferences to be MC/V/AMEX and just check "offline processing" (can't remember exactly the wording but it's under payment preferences) and just use your verifone/ pos terminal to process the transaction.
Not sure how you'd get the card info though. Could also cause you problems with your merchant account provider who may want to change your discount rate unless you're already setup like a mail order business.
G.
---
Ok, guess I'm blind. Here's the URL: https://secure.auctionwatch.com/my/acct/seller_global.html
The option says "online", but the option right below that allows a free-form text area for you to instruct customers like, "Phone us at 888-555-1212 with your credit card information." or "Fax it" or whatever.
Remember, that's only one possible option your customers can and will use. The majority will probably use PayPal since it's the most popular.
Later,
G.
[ edited by gellenburg on Sep 10, 2002 10:26 AM ]
posted on September 10, 2002 10:48:17 AM new
My goal to process payments with my CURRENT merchant account "online"...so I don't have to do make myself available 24 hrs a day to it manually, ie over the phone. I understand that a majority will prefer Paypal, but I want to be able to provide all methods of payment that is administratively feasible.
Can I then suggest that the feature to support at least one Merchant Account Gateway, like Authorize.net (which is the largest and most supported gateway), be added to the Payment Accepted options? This feature is such a standard in the E-Com world that I didn't even think to ask if you had it before I signed up. They are so well documented, that I wouldn't think it would be a major task to tap into their API.
If not any other business that wants to be able to offer credit cards to their customers though their own current merchant account will have to either:
1) Not use their current merchant account and pay $250 setup fee and double his monthly expenses to get a second duplicate merchant account.
2) Use a tremendous amount of time to manually process the customer's credit cards, if it will even be possible with their account...not to mention the challenges of obtaining their CC number securely.
This seems to be a pretty major oversight in an otherwise superb service.
posted on September 10, 2002 11:11:24 AM new
Hi Auctionbizznus,
I will pass your suggestion along to Product Development. Unfortunately the only workaround is to use the method posted earlier, which is the direct offline payment processing method.
