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 bellasbasement
 
posted on September 11, 2002 09:51:00 AM
For some reason I am not receiving a copy of my WBN's. Also I am not receiving a copy of the WBN response??
[ edited by bellasbasement on Sep 11, 2002 09:51 AM ]
 
 SonyaCS
 
posted on September 11, 2002 10:26:35 AM
Hello,

Your WBNs are being received by your winners, as I see that there are some that have responses. You may want to check your hotmail account to see what your email filter settings are -- it is possible that hotmail is seeing the WBN as "junk mail" and filtering it out of your inbox.

Regards,

Sonya
 
 bellasbasement
 
posted on September 11, 2002 11:03:12 AM
Thanks for your reply Sonya. My hotmail junk mail filter is off, and they are not being sent there. I know I am receiving replys to the WBN's but the reply is not being sent to my email. I have to go into the sales manager to check and see who has replied??

 
 SonyaCS
 
posted on September 11, 2002 11:11:43 AM
Hello,

When people reply to your WBN it does not get emailed to you. You will always have to check post sale to see if you have gotten a response.

Regards,

Sonya
 
 bellasbasement
 
posted on September 11, 2002 11:20:02 AM
Sorry Sonya my mistake! BUT what about my WBN that I send out? I am still not getting a copy of that. I was getting them for a while then all of a sudden they stopped copying to my email?

Thanks,
Kimberly

 
 SonyaCS
 
posted on September 11, 2002 11:23:23 AM
Hi Kimberly,

Did you change anything about the WBN? From the looks of it, it seems like they are being filtered by Hotmail, however you had been receiving them for a while.

Regards,

Sonya
 
 bellasbasement
 
posted on September 11, 2002 11:30:03 AM
I have made changes to the content in the WBN but what could I have changed to make it stop sending me a copy? Other then unchecking the "send me a copy" box? I have checked all of my hotmail files and there is no sign of any received WBN copies, other then the one's I received at first.

 
 SonyaCS
 
posted on September 11, 2002 11:41:13 AM
Hello,

I am not sure why you did not receive your copies this time around. Usually, with hotmail and also with AOL, it is a filtering issue. However if this happens on your next set of auctions, please let me know.

Regards,

Sonya
 
 
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