posted on October 16, 2002 06:22:39 PM
Through email my customer kept asking me to send her an invoice. We have completed Step 2 in Post Sale Management and are ready to move on to Step 3.
She wants to pay by Billpoint. I gave her the html to click on and told her to click on the part near the top of the page that says "To pay for this order, click here to go to Billpoint".
She wrote back: I followed your directions, and signed on to Billpoint, however, it is still not recognizing that you have invoiced me, so I can't send the payment yet. I'm not sure why it's doing that if you're set up in some way that invoices automatically.
So, I went clicked in to that and "invoiced" her through Billpoint. I had to copy and paste the item title, item number, buyer email, shipping price, auction price, available payment methods, comments to my customer, tax information to my customer, etc.
What happened? Why didn't this work automatically? This was a frustrating couple minutes of time (and 3 or 4 days of emails back and forth) I had to spend doing something that I pay AuctionWatch to do for me.
posted on October 16, 2002 06:36:23 PM
We are aware of the problem but as eBay has announced that they are phasing out Billpoint, and because of this we are not sure if this will be fixed. For now you have to invoice your Billpoint customers.
Tara
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
posted on October 16, 2002 06:48:56 PM
You might want to let everybody know--I would have left her account sitting there gathering dust and would have sent her a non-paying bidder alert if she hadn't bothered to email me.
