posted on October 30, 2002 09:39:47 AM new
Greetings support,
Just wanted to let you know that there is Huge Delay (sometimes up to 1 full day) for an auction to show-up on the "closed listings" portion of the website's sales manager. This is true for all the auctions which end with the buyer using eBay's "Buy It" option.
Not sure if everyone else having the same problem, but this is the case for me...Please kindly investigate and correct problem....thanks
We have introduced functionality to enable a WBN to be sent to a buyer immediately after a Buy It Now purchase without the delay you are noticing.
This feature, a mail relay system (Mailstep), works seamlessly for you and your buyers once activated without changing any of your existing processes. The Mailstep system allows AuctionWatch to use the eBay end of auction notice that is automatically sent to you (the seller) to trigger WBN delivery to your buyer and control panel update.
This feature is easy to set up and use. To activate, simply update the email address on file at eBay with a new address supplied by AuctionWatch. The eBay generated mail is then sent directly to a secure mail server at AuctionWatch that checks for EOA notices while forwarding all received mail to your email address on file with AuctionWatch. AuctionWatch uses the data in the EOA notices to trigger WBN delivery and Control Panel update.
Note that AuctionWatch does not store any email after it is safely delivered to you. We understand that customer and eBay communication is very important to you, which is why we built this highly available, secure system to deliver your email with no changes to your current process.
To enable this feature, please follow the 4 steps below. We have included steps to test it thoroughly so you can become comfortable with it before use.
1) Verify that your email address on file at AuctionWatch is accurate.
2) Change your email address at eBay - Log on to eBay, and change your email address to '[email protected]' (for example, if your AuctionWatch ID is 'janedoe', enter your new email address as '[email protected]').
Please Note: If your existing eBay user ID is your email address, your eBay user ID will change to '[email protected]' and will appear with sunglasses. If you wish, you can change your eBay user ID to something other than an email address to prevent the 'mailstep.com' email address from becoming your eBay ID. If you do change your eBay user ID, please remember to also make the change at AuctionWatch to prevent any auction launching delays.
3) Confirm your email address change at eBay - Look in your primary email account for an email with the subject "eBay Change E-mail". Follow the instructions in that email to log in to eBay and confirm the change. Remember to reenter your email address as '[email protected]'.
4) Confirm that it is working correctly. Send a message to yourself through eBay's 'Send Seller a Question' form to confirm that messages reach you in a timely fashion (remember, you can always quickly undo the process if you change your mind).
If at any time you wish to discontinue Mailstep, it is very easy to disable (simply change the eBay e-mail address back to your primary e-mail account address).
I hope this helps. Please let us know if you have any questions or comments.
