posted on November 4, 2002 12:03:09 PM new
I have a problem to adjust the amount billed to a customer. It gives us the option of applying a discount but i cannot raise the price. if they want a faster shipping for exemple or an international shipping etc... my problem is when i print the invoice it gives a negative balance like we ow uor customer money! it looks really bad. what can i do to increase the invoiced anount by making soime adjustemnt for shipping etc..
In order to edit the invoice for a combined order, you will need to first uncombine it. To do this, click the order number, then the "Edit Buyer" button. Uncheck the Relist option, and click "Split Order". Once this is done, you should be able to edit the shipping and recombine the order after you make your edits.
It doesn't have to be combined -- click on the fulfillment checklist for the item, you will see an Edit Buyer button there. Click on that button. In the Original Bidder section you can enter in the name, email address, and bid amount -- just enter in the new amount and that should take care of the problem.
