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 lisa1164tn
 
posted on November 9, 2002 04:41:00 PM new
Hi,

I just uploaded several images and they all went through but one. I keep getting the following message for this one image.

"We could not identify the uploaded image, AngelOrnPcs.jpg. Please try repairing and/or re-uploading this image."

I tried taking another picture of the item, changing the name of it. Deleted it and started all over with a new pic and still keep getting this message. Any suggestions?

Lisa

 
 SonyaCS
 
posted on November 9, 2002 05:23:51 PM new
Hi Lisa,

Are you saving this image in jpeg format? Try changing the name perhaps -- let us know if this works or not.

Regards,

Sonya
 
 lisa1164tn
 
posted on November 9, 2002 05:39:32 PM new
Sonya,

Like I mentioned, I took the picture over, deleted the old one, changed the name of it, etc. and still no luck.

Lisa

 
 SonyaCS
 
posted on November 9, 2002 05:48:16 PM new
Hi Lisa,

Try using the Manage Images link in the Sales Manager tab to upload the image. If it doesn't work there either let me know -- perhaps I can get you to send the image to me so I can take a look at it.

Regards,

Sonya
 
 lisa1164tn
 
posted on November 9, 2002 05:48:33 PM new
Sonya,

I just said the heck with that one image and tried another one. This is what I got with that one so it's not me it's AW! "We could not make a smaller preview of the uploaded image, SnowmanTreeOrn.jpg. Please try repairing and/or re-uploading this image."

Please look into this asap. I wanted to load some auctions tonight and it's getting late here in the east.

Lisa

 
 lisa1164tn
 
posted on November 9, 2002 05:50:27 PM new
Manages images is what I always use.

 
 SonyaCS
 
posted on November 9, 2002 05:53:48 PM new
Hi Lisa,

I am going to email you now, to get the image.

Regards,

Sonya
 
 lisa1164tn
 
posted on November 9, 2002 07:24:05 PM new
Sonya,

I would appreciate it if you would discuss this with someone at tech support. After the last email I sent you, it's still happening intermittently. I just uploaded six more images and they all went through except for one. I got this...."We could not make a smaller preview of the uploaded image, SantaXmasCheer.jpg. Please try repairing and/or re-uploading this image."

If it were something on my end I would think that none of them would go through. Please check into this further. It's becoming extremely irritating and I don't have time to keep trying 10 times to upload one image. Thanks.

Lisa

 
 SonyaCS
 
posted on November 11, 2002 08:33:26 AM new
Hi Lisa,

Your last email to me indicated that the problem has been resolved. Are you still unable to upload?

Regards,

Sonya
 
 
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