tynah
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posted on December 14, 2002 04:27:33 AM
Some of my items weigh 12 lbs. The winners of these aren't able to return the WBN with their pmt. info. One told me it states "shipping had to be a large package". I key in the weight and size with AW when I list the item and they are not considered large by USPS standards (over 108" ). I am also unable to manually enter their info with the "edit" feature in Sales Manager. I get an error message with something about "API". Help, please?! Thanks.
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SonyaCS
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posted on December 14, 2002 10:42:02 AM
Hello,
What is the item ID number for this item? I will take a look at it.
Regards,
Sonya
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tynah
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posted on December 14, 2002 01:41:14 PM
It's been quite a few. #2079902607 and #2076543700 and I think this one did it too #2078230481. Thanks
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SonyaCS
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posted on December 14, 2002 02:03:20 PM
Hello,
Is this happening to all of your items that you have keyed in as 12 lbs?
Regards,
Sonya
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tynah
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posted on December 14, 2002 03:58:17 PM
Yes, it has. Have you figured it out yet?
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SonyaCS
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posted on December 14, 2002 04:33:27 PM
Hi Tynah,
It looks like your box size and weight is being rejected. I will need to look into this issue a little further as this is the first time I have seen this error. Has it always happened, or is this the first time you are listing items of this size and weight?
Regards,
Sonya
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tynah
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posted on December 14, 2002 04:42:43 PM
This has been happening several weeks or more. I don't think I had 12 pound items before I started listing those items. Thanks for your help. I do know I've tried to edit the buyers info when they didn't return the WBN and got that API shipping error. A buyer today was the first that told me they couldn't get it to work. Thanks!
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tynah
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posted on December 14, 2002 05:16:39 PM
Sonya, I tried it again and get "Calculate shipping API error, please try again later"
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DianaAW
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posted on December 15, 2002 11:22:09 AM
Hello tynah,
What are you entering for box dimensions? I believe that the box has to be under a certain size in order to ship via USPS Priority.
Diana
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tynah
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posted on December 15, 2002 05:43:02 PM
The boxes are 20 x 16 x 16. I take them to the PO and mail by Priority. (not oversized according to their guidelines) The size my vay somewhat but not much. Thanks.
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tynah
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posted on December 16, 2002 04:06:40 PM
Does anyone have an answer to my problem yet? Is there a glitch in the Priority calc when I am creating an auction or what? Thanks.
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SonyaCS
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posted on December 17, 2002 11:03:53 AM
Hello,
Thank you for your patience. You have indicated that the dimensions are 20" x 16" x 16" but the saved dimensions on the items are 25" x 25" x 20". According to USPS, the length would be 25" and the girth 25" + 20" + 25" + 20" = 90", giving a total measure of 115" - which is an Oversized item - hence the error.
Please edit yor items via edit inventory/edit auction/edit WBN pages in order to set the right dimensions for inventory/pending/closed items respectively.
The "Calculate shipping API error, please try again later" means a transient
error from USPS and the problem should resolve shortly.
Regards,
Sonya
[ edited by SonyaAW on Dec 17, 2002 11:04 AM ]
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tynah
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posted on December 17, 2002 12:40:11 PM
Thank you Sonya, So does that mean AW isn't able to determine the shipping cost if the box is oversized? Sorry, but I had forgotten the exact dimensions of those boxes. Thanks for your help.
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SonyaCS
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posted on December 17, 2002 12:43:12 PM
Hi Tynah,
The cost can be calculated on items that aren't considered oversized by USPS Priority. If you continue to have trouble setting your caluclated shipping let us know.
Regards,
Sonya
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