posted on April 2, 2003 10:27:16 AM new
I just received an email from a customer and they say:
"I've tried to use your checkout site but it keeps telling me to enter a country and even though I do, it keeps repeating that same message. I even tried using another country (Albania) and that didn't work."
It seems like I have read about this problem on this board in the past. Does anyone remember what is causing the problem and how to correct it?
posted on April 2, 2003 10:44:43 AM new
Hi Sonya,
It is auction #3124051501, but I was just playing around with it, and I can't get the problem to reoccur.
I am not able to replicate the problem, either. All the bolded fields on the checkout form must be completed, and a payment method must be selected, in order to complete the page. Your customer might not have filled in everything, you may want to email them and ask them to fill out every field and try again. Let us know if the problem continues.
