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 kasue
  		posted on June 5, 2003 09:32:29 AM new
When I try to launch, it wipes out my starting bid and the Buy It Now, and the Reserve. It comes back and asks me to add them. Help, I need this on now!

 
 SonyaCS
  		posted on June 5, 2003 09:48:55 AM new
Hello,

What are you entering in as the starting price and the reserve bid? It currently says 0.00 for both.

Regards,

Sonya
 
 kasue
  		posted on June 5, 2003 09:52:27 AM new
I have been trying to put in $1,300 for each as that is the price he has to have to break even

 
 SonyaCS
  		posted on June 5, 2003 10:05:39 AM new
Hi Kasue,

The reserve needs to be higher than the starting price. When you are entering in the price, try entering 1300.00 rather than 1,300. Let us know if you continue to have trouble with this.

Regards,

Sonya
 
 kasue
  		posted on June 5, 2003 10:08:55 AM new
Now it is telling me it is an "untranslated error". I put the starting price at 100.00 and left out the commas for the reserve and buy it now. What could be wrong? I really need this on!

 
 SonyaCS
  		posted on June 5, 2003 10:24:47 AM new
Hi Kasue,

Let me check on this one, I'll post back here shortly.

Regards,

Sonya
 
 kasue
  		posted on June 5, 2003 10:28:09 AM new
I still can't figure it out. I thought it might be because I had to alter the box that automatically puts in information at the bottom of the auction listing each time.

 
 kasue
  		posted on June 5, 2003 10:44:25 AM new
Shall I just try to launch it from ebay and link to the pictures from auctionwatch?

 
 SonyaCS
  		posted on June 5, 2003 11:08:31 AM new
Hi Kasue,

Can you try creating it as a brand new auction, with the same information, and launch that one? Let me know if the same error appears.

Regards,

Sonya
 
 kasue
  		posted on June 5, 2003 11:12:11 AM new
Do I just click "copy"?

 
 SonyaCS
  		posted on June 5, 2003 11:18:22 AM new
Hi Kasue,

Actually, go ahead and try launching the original item. I emailed engineering about this and they fixed your item for you.

Regards,

Sonya
 
 kasue
  		posted on June 5, 2003 11:26:19 AM new
It didn't fix it. I still have an error message.

 
 kasue
  		posted on June 5, 2003 12:50:35 PM new
Sonya, I just decided to list it through Ebay. It went right through.

 
 SonyaCS
  		posted on June 5, 2003 03:40:57 PM new
Hi Kasue,

If you run into this again, please let us know. This is a problem that engineering is working on with eBay.

Regards,

Sonya
 
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