posted on July 24, 2003 12:57:20 AM
I wish to have payment reminders sent automatically for unpaid auctions 14 days after the auction ends, does vendio offer such service? Where do I go to set up such services? Can vendio file for non-paying bidder alerts and final value fee credits?
You can set up an automatic payment reminder for 14 days in My Account > Post Sale Management Options. If you have trouble locating it please let us know.
If you need to file a non paying bidder alert with eBay, you may do so through Vendio Post Sale. From Post Sale, click on the Awaiting Payment link -- you should see a list of your auctions that haven't had step 2 in the post sale process completed. Select the one you need to send the NPB for and click on the NPBA button. Next to that is the final value fee request button -- you can select your auction and click on that one to request a final value fee credit from eBay.
When you get your refund from eBay you can request one from us as well. As proof, we will accept a copy and paste of the line item from your eBay statement, showing the refund from eBay. You may copy and paste it directly into the text field in the refund request form, available at:
