ninerfanzz
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posted on September 29, 2003 10:47:00 AM new
Vendio really needs to start supporting FVF and NPB for fixed price auctions! It is really time consuming to go through 50-100 buyers for a particular item and send out NPB complaints and FVF requests. Im sure Im not the only one on here having that problem. Why support stores and Fixed Priced if you cant support NPB and FVF for those same auctions? Also the refund process if also time consuming on Vendio. You guys really need to improve that as well. Im losing money simply because filing for a refund on your site is just to painstaking! HEEELP! Anyone else have these problems?
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SonyaCS
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posted on September 29, 2003 11:17:10 AM new
Hi Ninerfanzz,
Thank you for your input on the fvf/npb features. I will forward your comments on to Product Development. Regarding the refund process, if you have a high number of items that you need refunds for, we might be able to work something out so you don't have to fill out the form so many times. The form is the way that it is because we need the reference number in order to correctly process a refund.
Regards,
Sonya
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ninerfanzz
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posted on September 30, 2003 11:44:41 AM new
Are NPB and FVF requests supported on Dutch Auctions?
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ChristopherCS
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posted on October 3, 2003 07:30:18 PM new
Hello,
Our apologies for missing your recent post. The credit system should work for regular Dutch auctions, just not FP Dutch listings.
Regards,
Christopher
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Ninerfanzz
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posted on October 10, 2003 05:19:56 PM new
I sell tons of items in my eBay store and using Fixed Priced Auctions. Why havent you guys started supporting NPB and FVF for these types of auctions yet? You have no idea how frustrating it is to try to manually go in and try to get my FVF refunded.
Lets say I have a fixed price auction end with 300 winning bidders but 30 of them dont pay. Do you realize how tedious it is to go between the eBay and Vendio sites to file and NPB and get my FVFs refunded? Then on top of that I have to hassel with going from my eBay statement to my Vendio statement to file a refund for the fees that Vendio charges me. UGH!!!
Vendio really needs to do something about the refund process. That takes far too long!
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Ninerfanzz
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posted on October 13, 2003 12:32:52 AM new
Vendio please reply!
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SonyaCS
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posted on October 13, 2003 08:54:14 AM new
Hi Ninerfanzz,
I will forward your additional comments on to Product Development. We are not ignoring your requests. If you have a large number of refunds you need to take care of with us, we may be able to work something out -- please let us know.
Regards,
Sonya
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Ninerfanzz
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posted on October 13, 2003 09:00:13 AM new
Sonya
I replied to an email from Tara last week in regards to this but I havent heard anything back. You guys already took the money from my bank account!
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ninerfanzz
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posted on October 19, 2003 10:54:58 AM new
I was told by one of the customer service people at Vendio that NPB and FVF are supported by Dutch Auctions. However, all my dutch auctions that should be available for FVF and NPB are not. So tell me the truth here... Are they supported or not?!?!?!
This is ridiculous and Vendio is costing me more than it is saving me. You know how they say time is money? Well you guys are costing me hundreds!!!
Someone please reply ASAP!!!
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TaraCS
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posted on October 19, 2003 12:34:59 PM new
Hello ninerfanzz,
An email was sent to you back on the 13th regarding the help you requested with your NPB refunds, did you receieve this email?
Best regards,
Tara
Got Questions? Check out Vendio.com's Customer Service center at http://www.vendio.com/service
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ninerfanzz
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posted on October 19, 2003 09:03:36 PM new
Yes I received the email. However that still does not fix my problem with NPB and FVF for dutch auctions. One of your employees claimed that they both work with dutch auctions but they arent available on my dutch auctions.
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ninerfanzz
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posted on October 20, 2003 10:32:18 AM new
So Vendio... Does your software support FVF and NPB for dutch auctions or not?!?!?! I have been unable to send either one for my unpaid dutch auctions.
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SonyaCS
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posted on October 20, 2003 11:35:23 AM new
Hi Ninerfanzz,
I am double checking on this for you right now. Once I get confirmation on whether or not it does, I will let you know for sure.
Regards,
Sonya
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SonyaCS
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posted on October 20, 2003 03:33:34 PM new
Hi Ninerfanzz,
Thank you for your patience. Unfortunately, dutch auctions are not supported under NPB/FVF. We apologize for any wrong information you received on this.
Regards,
Sonya
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ninerfanzz
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posted on October 20, 2003 10:32:31 PM new
Vendio is such BS! I was told that dutch auctions were supported by NPB and FVF and that Fixed Priced auctions were not. So I went ahead and listed some DUTCH auctions with that in mind. Now you tell me that it doesnt support it? Thats a bunch of BS. You just lost a long time customer and high volume lister.
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ninerfanzz
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posted on October 22, 2003 01:22:08 AM new
Vendio! Why are your employees giving out conflicting information?
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DianaCS
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posted on October 22, 2003 11:42:38 AM new
Hello ninerfanzz,
I apologize if you were given incorrect information. We do our best to provide correct information, but unfortunately sometimes we do make mistakes... 
We have logged this issue, and will do our best to address it as quickly as we can. Thank you for your patience, and I'm sorry for any inconvenience.
Best regards,
Diana
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smcd
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posted on October 22, 2003 12:07:11 PM new
Will you be gone soon 9er??
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ninerfanzz
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posted on October 22, 2003 12:18:09 PM new
More than likely. I will be keeping my Vendio account while I search for a new auction manager. Right now Auctionworks looks really good. They support FVF and NPB for Fixed Priced and store items which is a huge plus. Also when you file a request for NPB or FVF you automatically get a refund for the fees you were charged on Auctionworks. AMAZING! If Vendio would just take those 2 items and place them into their site then there would be NOTHING wrong with the site. However since they do not support either one I have started looking for other options.
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