posted on October 1, 2003 09:02:52 AM new
16 of my auctions that closed on Sunday were paid with PayPal payments - of those 16, two auctions showed as paid in box 3 of Sales Manager (2857767424 and 2857766128) the other 14 did not - when I went in to complete the process I went into Awaiting Payment (as I usually do) and that's where I couldn't find the 2 that showed as paid - I then had to go back to Post Sale to see that they were paid (additional work) and proceed. I'm not clear as to how this is truly beneficial to sellers if all PayPal paid auctions do not show as paid - Please enlighten me???
Susan
posted on October 1, 2003 10:32:55 AM new
Hi Karalun,
I understand that PayPal notification succeded to mark as paid 2 of your listings closed on Sunday. As a result, in Sales Manager, closed listings section, they were marked accordingly. That's why you could not find them in Awaiting Payment view (they were already marked as paid).
Regarding the other 14 listings, which weren't marked as paid, can you please provide us at list one listing ID? It would help us find the problem.
posted on October 1, 2003 10:41:16 AM new
One auction that didn't show as paid is 2857766224 - hope you can figure out why some did and some didn't
Susan
posted on October 1, 2003 11:18:38 AM new
Hi Susan,
The listing ID you gave us as an example opened on 9/21 and closed 9/28, while the PayPal notification support started to be functional only on 9/30.
Please note that PayPal notification will auto-mark as paid only the items actually paid via PayPal after you did setup your PayPal notification system at PayPal. It is highly probable that all of the 14 listing you told us about were paid before you had the chance to setup the notification system.
If however the problem persists, please do not hesitate to post back (again with a listing ID).
posted on October 1, 2003 04:26:35 PM new
I can now see that the 2 payments that recorded in Sales Manager as paid were paid of 9/30 and 10/1. The interesting thing about that is that I have not done anything to update my PayPal account. I guess we'll have to see how it works with this weekends auctions.
