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 nycdesignsforless
 
posted on December 10, 2003 05:49:53 PM
Hi,

I completed checkout for a buyer today because it was an auction that was imported and not listed through Vendio.

Anyway, when I completed checkout, it showed Seller's payment address and gave my name and street address.

I only accept Paypal. I do not give my name and address because I do not, nor do I wish to be forced to, accept money orders or checks.

All my preferences are set that I only accept Paypal.

Why are buyers being given my payment address?

Thanks!
 
 SonyaCS
 
posted on December 11, 2003 11:05:58 AM
Hello,

The seller's address always shows at the end of the checkout. The address you have specified in Personal Information is used for that area, and for the invoice/packing slip area as well. If you like I will log a suggestion on your behalf with Product Development to have the option for it to be removed from the checkout confirmation.

Regards,

Sonya
 
 liveinjeans
 
posted on December 11, 2003 04:10:20 PM
VENDIO NEEDS TO REMOVE OUR ADDRESS from checkout IMMEDIATELY!

THAT IS ABSURD!!!
Not to mention dangerous!

No buyer needs the seller's address unless WE give it to them through PAYPAL, EBAY, or personally.
I don't take money orders and I DO NOT WANT OTHERS KNOWING WHERE I LIVE.
HOW DANGEROUS!

If they pull our contact on Ebay, they don't get a physical address.

THIS HAD BETTER BE FIXED VERY SOON!
 
 SonyaCS
 
posted on December 11, 2003 04:51:47 PM
Hello,

I will forward your comments to get the addres removed to the appropriate departments. Thank you for the feedback.

Liveinjeans -- I deleted your duplicate post in the Sales Manager Pro forum on this issue, as I am covering it in this thread.

Regards,

Sonya
[ edited by SonyaCS on Dec 11, 2003 04:53 PM ]
 
 nycdesignsforless
 
posted on December 11, 2003 05:15:20 PM
Yes, please delete the Seller's address. Especially because I even tried to just use my Company name and it will not even allow me to do that!!

I do not even use my name for Ebay sales. It is all through my company name. Why can't I have my company name on the checkout and invoice and not my personal name?


 
 DianaCS
 
posted on December 11, 2003 07:27:59 PM
Hello there,

We have passed this along, but in the meantime you should be able to alter the information shown during checkout by going to My Account -> Personal Information - you can enter the company name here instead of your first/last name, and change the address to a partial address (choose 'Other' for state, etc.)

Thanks,

Diana

 
 nycdesignsforless
 
posted on December 12, 2003 11:16:19 AM
Diana,

I tried to leave first name & last name blank and just have the Company name filled in.

It would not let me. Said "must enter first and last name".

Lori
 
 DianaCS
 
posted on December 12, 2003 12:51:53 PM
Hi - I apologize - a little confusion I'll try to straighten out.

The information presented during checkout for a Store item is the information you enter as contact information in the Store wizard. You can revise this and remove any personal reference until we can correct the issue (note that this is public information presented on your Store as contact info.)

The information presented during checkout for an auction item is the information entered in My Account -> Personal Information. You can enter your company name as your first/last name by entering the company name as the first name, and the last name can be Inc., Ltd., etc.

Thanks, and again I'm sorry about the confusion.

Diana
[ edited by DianaCS on Dec 12, 2003 01:46 PM ]
 
 
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