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 crowderscustomizing
  		posted on January 2, 2004 08:23:14 AM new
I have had several customers tell me they get a WBN that has the wrong item in the title...

They get a WBN about some epic blix wheels, even though they did not bid on them..

Ebay item number 2450529819 is an example.

He got the following WBN:

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Congratulations on winning eBay Motors item #2442436272: Epic Blix Chrome 23 inch Wheels 6 lug New!

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However he won a completly differant item...

Please tell me how to fix this!!!


 
 SonyaCS
  		posted on January 3, 2004 12:21:04 PM new
Hello,

I have not heard of this happening to other customers. You say it has happened more than once -- are they getting the same WBN for the wheels or is it just random WBNs? Did you send the WBN manually or automatically? I checked the preview on it and it shows the WBN for the correct item.

Regards,

Sonya
 
 crowderscustomizing
  		posted on January 3, 2004 12:47:21 PM new
As I stated before, The customer got the message above... all the WBN have the same message to the customers.. [ when it is wrong ]

The WBN is set up to send automatically.

This has happened before, but does not happen every time.

Every time it is the same as above, with the 22 inch wheels...

 
 SonyaCS
  		posted on January 3, 2004 01:00:49 PM new
Hello,

My mistake, you did say that in your original post. Please let me know the eBay item numbers where customers got that odd WBN -- I do remember that you wrote/posted about this before, we will need to look into this one further.

Regards,

Sonya
 
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