posted on January 9, 2004 08:33:15 AM
I have been contacting customer support for 2 weeks now regarding questions I have about Customer Manager and have not received not even one response, I first tried sending my questions via the online support form and sent my questions 3 times, NO REPLY! than I posted my questions to the Customer Manager forum, NO REPLY! than I sent a message via email to customer support and still NO REPLY!
I am paying $39.99 a month for Customer Manager not to mention the other services I am paying for which is totaling more than $80/month and can't get answers to some simple questions I have!! Could someone tell me why is it that no one is getting back to me??
I have located one message from you from yesterday, around noon. We apologize for missing your question in the Customer Manager forum -- I will head there right after this.
We should be receiving all email messages sent from the Contact Us page. Do you remember what days you sent us your questions?
posted on January 9, 2004 09:35:51 AM
the first one was about 2 weeks ago, 2nd was few days after the first, 3rd was few days after the 2nd!! I posted my questions to Customer Manager Forum 2 days ago and sent my email message yesterday, do I really have to send this many email messages before I get an answer???
Here is my questions:
1- How do I export or import my customer contact list to MS Outlook?
2- How do I export or import all email messages sent and received ever since I joined Customer Manager to MS Outlook?
We will check into what happened with the messages.
I have answered you in email and in the Customer Manager forum, in case you have not checked there yet. Unfortunately, there is no import or export feature for the mailing list and your messages.
posted on January 9, 2004 09:48:23 AM
there is no import or export to Outlook?? I need to download my customer contact list and all email messages into my local machine, if you don't support outlook there must be another method I can use, so how do I go about doing it?
The only method available is to copy and paste it manually. I will check and see if there is a way we can do this however I cannot say for sure it is possible.
posted on January 9, 2004 09:58:59 AM
I have over 3000 contacts in my contact list and over 10,000 email message in my inboxes, to do it manually will take years, there must be a simple import or export method in place, please check and let me know the easiest way to do this, I am sure that you do keep this information in a database which could and should be easlily exproted into Outlook!
posted on January 12, 2004 01:24:24 PM
I have not heard back from you, did you check on how to download my customer contact list and all email messages into my local machine? please let me know.
posted on January 12, 2004 03:05:57 PM
Dear glbargain,
Unfortunately, there is no current way to download your customer list directly into Outlook. I am not sure if Outlook will import from a CSV or Excel file, but if so, you can download your sales archive and remove the extraneous information then import from the CSV file. To do this, you first need to archive the closed sales with your customer's email addresses and then use the download function under Sales Archive to download the report.
posted on January 12, 2004 03:48:21 PM
is there any way I can download my cusotmer list into a CSV or excel sheet without going through archiving and remove the extraneous information??
As I have stated before, I have over 3000 contacts in my contact list and over 10,000 email message in my inboxes, to do all this manually will take years, whoever thought of this Customer Manager thing should have thought of a way to hand over this information to your customer when asked for it in a more simpler way.
Please check with your developers of a simple click of a mouth method that I can use to dowload my Customer contact list and email messages to my local machine in a format that I can import it into MS Outlook.
posted on January 12, 2004 04:25:42 PM
There may be a way we can work with you to download your existing customers. I will get back to you once I have more information from engineering. Thanks for your patience.
posted on January 16, 2004 11:32:23 AM
I have received the exported contact list you sent me via email, thank you very much!
the 2nd issue I needed help on was not addressed however, here it is again:
1- How do I export or import all email messages sent and received ever since I joined Customer Manager to MS Outlook? or to any other email software that I can store on my local maching?
2- Regarding the Customer's contact list, in the email message you sent me, you stated that there will be a $25 charge every time I request it in the future, I have plans to send my cutomers a News letter once a week and would like to do from MS Outlook simply because we are limited on the things we can do using CM, so this would mean that I have to pay you over $100 a month just to export the contact list once a week????
3- it is my understanding that us the sellers own the contact mailing list and the email messages sent and received, is it not true?? by using CM, we are paying Vendio to process this information and store it on your servers, and when asked for it, it should be handed over to us free of charge and without the need to go through all this aggrevation, Please correct me if I am wrong.
posted on January 16, 2004 02:21:21 PM
Customer Manager is a proprietary system - there is no 'export' function to export your customer list to any other software at this time. Doing so requires engineering time, and thus we would need to charge for this service going forward. I do not know how you would go about importing the customer list we sent to Outlook - we did this on the assumption that there would be a function in Outlook that would allow you to import email addresses from a CSV file (we are not equipped to support you in this, but you should find something in the help docs for the application.)
Once you have the bulk of your customer list downloaded (the file we have already sent), you should be able to add to it manually on a daily basis without too much difficulty just by copy/pasting the new email addresses into the file.
Can you let us know what funtionality is missing from CM, that you are using Outlook instead? It would be helpful to us to know what features are missing.
I tried following your suggested method of manually copying and pasting the new customers to my contact list on my local machine, in the few days that followed after I received the exported file from you, my contact list had grown by about 150 customers, it took me few hours to manually locate the new customers and manually paste it to the local file, this is not fun and it's a complete waste of time!!!
My last posting contained 3 questions which I meant to list separate so that I may get 3 answers one for each of my questions, I have only received a reply back on one of the 3 questions, this has been the case every time and I am starting to think that you are intentionally ignoring the other 2 questions!
I will post the other 2 questions separate this time one per posting, hopefully I will get my answers.
posted on January 19, 2004 11:15:36 AM
Here is my 2nd question:
How do I export or import all email messages sent and received ever since I joined Customer Manager to MS Outlook? or to any other email software that I can store on my local maching?
posted on January 19, 2004 11:19:43 AM
Here is my 3rd question:
it is my understanding that sellers own the contact mailing list and the email messages processed using CM, is it not true?? it is also my understanding that us sellers are paying Vendio to process this information and store it on your servers, when asked for it, Vendio should hand it over by a mean of an export free of charge and without the need to go through all this aggrevation, Please correct me if I am wrong.
