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 crowderscustomizing
 
posted on January 26, 2004 04:21:16 PM new
How do I put all my past customers in the customer mailing list?

They have filled out checkout, but I just clicked the button to add all future customers to the customer mailing list...

Also, how do I bulk email customers, once they are on the list?

 
 SonyaCS
 
posted on January 26, 2004 04:56:46 PM new
Hello,

You can import customers using the import link in the Quick Start tab, on the Customer Manager tab.

In order to bulk-mail your customers, you must first create a mailing list. You will see the mailing list link on top of your Customers list. Once the mailing list has been created, you will see the option to send a bulk email from the Mailing Lists view. Please let us know if you have any trouble with this.

Regards,

Sonya
 
 crowderscustomizing
 
posted on January 26, 2004 05:16:27 PM new
Do I have to have the customer manager to do this? It says I need to buy this option...

Can I bulk email customers and import past customers without paying for the customer manager?

 
 SonyaCS
 
posted on January 27, 2004 09:24:42 AM new
Hello,

If you are trying to import them into the Customer Manager tab then yes, you have to be signed up for a plan. If you are not you won't be able to use any of the Customer Manager features. There is the free Customers tool within Sales Manager that you can use, however it is not as robust as Customer Manager and does not offer nearly as many features. It is also not set up to handle large volumes so if you have a lot of customers, Customer Manager may work out better for you.

Regards,

Sonya
 
 crowderscustomizing
 
posted on January 27, 2004 10:24:52 AM new
SO how do I put the customers in the mailing list, if I do not have customer manager? How do I send bulk email to customers , without customer manager?

 
 SonyaCS
 
posted on January 27, 2004 04:56:00 PM new
Hello,

Go to Sales Manager and look to the left -- further down the screen will be the Customers link. Click on that to get to the basic page for the free customers tool. There is an import link there to import customers. After you do that you can set up mailing lists in the Display Options box, then email your customers. Just about everything is done from that one main page.


Regards,

Sonya
 
 
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