Home  >  Community  >  Vendio Services  >  Sales Manager Merchandising Edition and Image Hosting  >  Paid by PayPal but forgot Shipping Fees
<< previous topic post new topic post reply next topic >>
Community Guidelines 
 cta
  		posted on February 9, 2004 08:26:30 PM
I just had someone pay for an auction before getting an invoice from me. My auctions specifically say "Please do not pay via PayPal until you have received a total with shipping & insurance included.". Obviously he didn't bother to read that part. But what is the best way to approach the additional fees:

1) Send his money back and re-bill him with the correct amount including S/I?

2) Send him a money request through PayPal for the additional fees only?

Seems like I've read that it ends up costing extra PayPal fees for the seller if payment isn't made all at once or something along those lines. Or did I dream this one up?

Thanks for your guidance.
 
 matchboxdrivers
  		posted on February 9, 2004 08:34:43 PM
have them send postage + pay-pal fee
Via Pay-pal.

Item will not Be shipped until completed

 
 gousainc-07
  		posted on February 9, 2004 08:56:38 PM
We had a guy today pay only the shipping fee, and not for the product.

We refunded his PayPal Payment and asked him to try it again with the correct amounts.

We have not heard from him yet.

You have to pay the transaction fee again, which I think may be an extra 30 cents.

 
 ferretbee
  		posted on February 10, 2004 02:37:28 PM
If you refund the original payment through PayPal, your PayPal fees for that transaction are also refunded.

The best way to handle a short payment is to refund the payment then send a PayPal request for the correct amount.







 
  Return to top of page 
<< previous topic post new topic post reply next topic >>
All times are Pacific Time

Jump to

All content © 1998-2026  Vendio all rights reserved. Vendio Services, Inc.™, Simply Powerful eCommerce, Smart Services for Smart Sellers, Buy Anywhere. Sell Anywhere. Start Here.™ and The Complete Auction Management Solution™ are trademarks of Vendio. Auction slogans and artwork are copyrights © of their respective owners. Vendio accepts no liability for the views or information presented here.

The Vendio free online store builder is easy to use and includes a free shopping cart to help you can get started in minutes!