posted on February 11, 2004 08:30:47 AM new
I have been receiving many automated reports in the last few days from email processing servers stating that a message I have sent was blocked or deleted because it contained a Virus, am using Customer manager pro and have a vendio email address, what is going on? does vendio have a virus protection in place?
posted on February 11, 2004 09:45:18 AM new
Hello,
Customer Manager blocks any virus attachments that might get sent to you. It is possible you got hit by a virus on another email client that is sending itself out to your customers. We recommend you do a virus check on your computer so that you can get rid of any possible viruses. After you do this, send me an email at [email protected] so we can see if I get the email, or if it gets returned back to you due to a virus.
Regards,
Sonya
[ edited by SonyaCS on Feb 11, 2004 10:12 AM ]
posted on February 11, 2004 02:24:04 PM new
yes I am getting this message from different ISP's and I am using Vendio's Customer Manager to send and receive all email messages, I have a vendio email address and all messages are viewed and processed online, I don't have any viruses on my local machine.
posted on February 11, 2004 05:16:57 PM new
Hello,
I received your message and I replied back to it. Which ISPs were returning your emails? Does this happen with a certain type of message? Also, did any of these emails have attachments? It could be that the ISPs you are sending email to, have high spam and virus filters up due to recent attacks of virus such as that My Doom virus. They may be blocking attachments.
