posted on February 12, 2004 10:31:40 AM new
I have several customers who have not paid or responded to emails for two weeks or more.
One is a combined ordered.
What is the proper way to instruct sales manager to close these auctions. I know about the relist function. But I'm at a loss how to indicate they didn't pay and won't. Over time this list could get quite long and I don't want these cluttering up my listings in Vendio.
posted on February 13, 2004 09:38:24 AM new
Hello,
What you can do is file for your NPB at eBay if you have not done so already, then request a refund from us for the Vendio final value fee. We will accept a copy and paste of the line item from your eBay statement, showing the refund from eBay. You may copy and paste it directly into the text field in the refund request form, available at:
For the combined order you will need to first uncombine it before you can file for an NPB on eBay and a refund from us. To uncombine an order, click the order number, then the "Edit Buyer" button. Uncheck the Relist option, and click "Split Order".
After you have done all of this, you can go ahead and archive it. If you wanted to notate somewhere that this was a deadbeat bidder, you can do so in the notes section of checkout. It is the Message To Seller box, but should you download your archive, it is one of the fields that comes up in the CSV file so you would be able to see that that person was a non paying bidder. To add the note, please click on the post sale keys for that item, then deselect step 2 if it is shaded. Click the 'edit' link for step 2, and scroll to the bottom where the message to seller box is. Type in your message and save your changes when you are done. Be sure to recheck step 2 if it was originally checked.
