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 snapatorium
 
posted on March 7, 2004 04:30:11 PM
I have combined several invoices with no problems, but now have 2 invoices from the same buyer that are not allowing me to combine them. Is there a reason this is happening? One invoice was for auctions and the other for store items.

 
 DarinCS
 
posted on March 7, 2004 06:57:35 PM
Can you provide the item numbers? Did the customer uses the same email address?

You can try and manually make the update if the auto-combine feature didn't update.

Best Regards,

DarinCS
 
 snapatorium
 
posted on March 8, 2004 07:04:12 AM
The two order numbers are 657788681 and 657728810. In order to manually combine them, do I hit the "combinable items" button? Or is there another method?

 
 SonyaCS
 
posted on March 8, 2004 09:15:16 AM
Hello,

You cannot combine two orders -- you will have to separate them and then combine the items. To uncombine an order, click the order number, then the "Edit Buyer" button. Uncheck the Relist option, and click "Split Order".

Regards,

Sonya
 
 
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