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 snapatorium
 
posted on April 16, 2004 08:56:44 AM new
My customer tried checking out several times and received this message. She is a repeat customer and has used the service fine in the past. Can you tell me what this means?

Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/lib/php/fast/clientrequest_online.inc on line 144



 
 SonyaCS
 
posted on April 16, 2004 09:54:20 AM new
Hello,

Was she using the Checkout button in your listing, or a link from a WBN? Which item number is this? I have not been able to replicate this error so we will need to look into this further.

Regards,

Sonya
 
 snapatorium
 
posted on April 16, 2004 10:17:46 AM new
She was using the WBN I sent her. It happened to her twice, so I just told her to pay via PayPal without going through the WBN.

 
 snapatorium
 
posted on April 16, 2004 10:19:42 AM new
The Order number is 68071749

 
 SonyaCS
 
posted on April 16, 2004 05:04:42 PM new
Hello,

Thank you for the information. I see that it is a long order and your customer is on AOL -- what happened most likely is her browser timed out when loading the order. If she's using an accelerator on her AOL, or running dialup, that could have caused the problem.

Regards,

Sonya
 
 
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