posted on May 19, 2004 08:56:22 AM new
Well, today I was contacted by Citicard
asking if the FOUR CHARGES FOR DOMAIN
HOSTING of $47 each to Vendio were actually
made by me.
"NOT REALLY," I replied, since I TRIED TO
get ONE ACCOUNT, but got nothing but RED INK SAYING MY CARD WAS NOT ACCEPTED!
REPEATED attempts to contact Vendio's Web Hosting service, of course, get me contact with NO ONE.
I was also overcharged by Vendio on my initial state for a Sales Manager plan.
Now, I guess, I will have to wait and see if the FOUR $47 charges are actuall billed to me
and then dispute the charges with Citicard.
That being said, my store is working fine and I have 36 initial items up and froogle has indexed most of them. Cool!
Now, if I actually here from a customer I will be elated!
If I have to dispute these charges I am bailing out of here pronto.
Now, you nice customer reps may want to respond here, but please dpon't tell me to contact billing at the domain hosting section since I've done that twice with no success.
Billing Issues are handled via email and not on the Community forums. Our billing department will be contacting you within ten minutes regarding this issue. Thank you for your patience.
Someone did contact me and suggest I approve one of the (4) $47 charges and apply for a refund on the other (3)pending charges, if my
card is actually charged.
This does not seem logical since no web/dom
company has set up a web plan for me, has affirmed I have a plan, have yet registered
a domain name for me, or even acknowledge they even exist. They do not respond to emails.
What I do have is (4) charges pending on my credit card for NO SERVICE of any kind.
What would be really kind of you is to contact your Web/Domain Service arm and ask
"WHERE IS THIS PERSON'S WEB SERVICE that you accepted payment for? That would be good customer service.
I am a new customer here and was hoping to
establish a significant web presence here
and I am now POed.
My plans are to challenge any and all charges
placed on my credit card, including an overcharge for a "Bronze" Store that was supposed to be included for $29.95 in my
subscribed plan.
I then will have to, due to bad faith on your end, close the store I've spent a week
getting established and cancel my credit card.
At this point I refuse to pay an additional $5.95 for a couple of calls to chat in person
with people who will probably then run me around in circles.
Where is my Web/Domain Hosting I was charged for? Why does no on return my emails from
that department?
We received an email from you last night, and I believe you should receive a response shortly. Email turnaround is generally within 12 hours, however this can vary depending on volume and other factors.
We responded to your other post in the Feedback forum regarding the Store fee. Please try to limit your posts to one thread so that we can more easily keep track of your communications.
