posted on August 23, 2004 10:01:45 AM new
When I signed up for the service, somehow I accidently signed up for the watermark. I don't want it. How can I have this option removed?
posted on August 23, 2004 10:16:08 AM new
Hey there,
To cancel watermarking, please take the following steps:
1. Go to My Account -> My Payment Plans.
If there is a "see other plans" link next to a service, click this link and scroll to the bottom of the page. Click the "discontinue.." link. (If you are on the Sales Manager trial plan, please ignore the Sales Manager section and the Image Hosting section.)
If there is a "disable..." link next to a service, click this link to disable the service.
Once this is done, you will no longer be charged for Vendio services (any current balance will still be charged at the end of your billing cycle.
You may request a refund for each line item by taking the following steps:
1. Go to My Account -> Online Statement. Locate the line item for the charge, and highlight and copy the Ref ID number.
2. Open a separate browser window. Paste the below URL into the browser's address bar. Note that this URL can be found on our site by clicking the "Got questions about this statement?" link on your statement, and scrolling to the "Does Vendio provide refunds?" section.
Paste the Ref ID from your statement into the form, and proceed to submit your refund request. We will be handling refunds on a case-by-case basis, so please be as clear and concise in detailing the problem as possible.
Please let me know if you have any other questions.
