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 gaugagaug
  		posted on November 29, 2004 05:13:26 AM
The Smart counters I use don't seem to be tracking the daily hits. The total is updated, but when I just went to get the daily details for several closed auctions, they show the wrong date range and 0 for each day.

Example: #5538676401 ran 3 days from 11/25-11/28, but the daily counter shows
Count History: 11/12: 0, 11/13: 0, 11/14: 0, 11/15: 0, 11/16: 0, 11/17: 0, 11/18: 0, 11/19: 0, 11/20: 0, 11/21: 0

I have several others that show the same.

What's up???
How do I get the counters to track daily hits???

 
 SonyaCS
  		posted on November 29, 2004 09:44:59 AM
Hello,

What are your other auctions that have this problem? Please also let us know if these were scheduled auctions, relists, etc.

Regards,

Sonya
 
 gaugagaug
  		posted on November 29, 2004 10:59:59 AM
Hi Sonya

Auctions with this problem:
5538676401
5538675239
7116985917
7116984921
7116984080

All were scheduled, ran 3 days from 11/25 - 11/28 and were edited relists of earlier auctions that were also launched through Vendio.

I may be able to dig out the original auction numbers if that would help.

thanks!

 
 gaugagaug
  		posted on November 30, 2004 05:06:49 AM
Any update on this issue?

Any suggestions for how to avoid this in the future? If I relist any of these items, will the counter still be broken? Any way to get a different counter attached but still use the listing for a relist?

thanks


 
 SonyaCS
  		posted on November 30, 2004 10:10:35 AM
Hello,

I am sorry for the delay. This happens on scheduled relists only -- I have submitted the examples you provided me to engineering and will keep you updated on the status of this bug.

Regards,

Sonya
 
 gaugagaug
  		posted on December 4, 2004 09:53:53 AM
Any update yet?

Will I have the problem if I do an immediate launch of a relisted item?

thanks

 
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