DianaCS
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posted on December 7, 2004 01:23:06 PM new
Posted in our Announcement update:
As of 1:00 PM on Dec 7, we are seeing lingering intermittent access for some images based upon network latency at our primary ISP. We will be doing some network configuration changes between 2:00 and 3:00 today to enable more efficient re-routing of traffic if our primary service provider exhibits any instability later today. During this time, some images may be intermittent, but the change are intended to enable better performance during the peak traffic later this evening. Please note that these changes and intermittent access are related only to the serving of your images, and their safe storage remains unaffected. We will continue to keep you informed of our progress as we continue to monitor it.
Best regards,
Diana
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glassgrl
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posted on December 7, 2004 02:54:52 PM new
This being THE PEAK selling buying period it makes NO SENSE that VD would not have this worked out in say....July?
Everyone who had an auction running or ending that uses VD on the days that the images were OUT should be refunded that month's hosting fee. Immediately.
Stupid. Utterly stupid and incompetent and definately NOT something I want to continue to PAY good money for.
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DianaCS
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posted on December 7, 2004 03:41:29 PM new
Hi everybody,
Our reconfiguration efforts have improved performance through the network and all images and pages should be serving normally at this time. We may test additional configuration enhancements in the future, but will provide earlier notice if we need to do so.
Thank you for your patience.
glassgrl, we respect your opinion, but unfortunately we are just not able to forsee every possible scenario that can cause problems during times of peak system usage. We do our best though. Thank you for choosing Vendio for your image hosting needs.
Best regards,
Diana
[ edited by DianaCS on Dec 7, 2004 03:41 PM ]
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Kevinatgrannys
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posted on December 7, 2004 04:09:10 PM new
Thank you for what you have done. I once again have both pictures in my auctions and a gallery with pictures! Hopefully you will implement what ever it is that might need to be done to try and keep this from happening again in the near future. I really do like your service but I also really need my auctions to have pictures and a gallery. Thank you once again.
Kevin
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geppeta
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posted on December 7, 2004 04:22:19 PM new
Well, I know have people writing to me that they can't see my pics. I see them, but they don't... ?
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glassgrl
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posted on December 7, 2004 06:29:55 PM new
network configuration changes
reconfiguration efforts have improved performance
additional configuration enhancements
Dear Diana, I know, it's not your fault your just in the Peter Principal line.
However, this "double speak" above doesn't cut it.
These enhancements should of been done in another month besides December. I think it's safe to say that VD has been around long enough that they know there is a tremendous demand for their service (and I will use that term loosely for the moment) in December. It's not failed yet in all the years I've been with VD.
1....the enhancements should be scheduled in advance and not announce after the fact about intermittent {cough cough} enhancements.
2.....I personally would like to see a refund for myself of this ehanced service for this month, since it's the first time in a year that I have hosted auctions and had them all ending TODAY and had pics off and on. Thanks a lot for nothing. Because who knows what my ending bid prices would of been if they could of seen the pictures in the auction.
Pass that on up on the line would you?
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glassgrl
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posted on December 7, 2004 06:41:22 PM new
As of 1:00 PM on Dec 7, you will be seeing lingering intermittent access for my Credit Card payment. I will be doing some banking configuration changes between December 1 and December 30. During this time, some payments may be intermittent. Please note that these changes and intermittent payments are related only to the serving of your account, and my personal banking balance remains unaffected.
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corksmom
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posted on December 8, 2004 08:57:56 AM new
LOL on the banking!!
Anyway, what was the issue during the night last night - I am not seeing any Vendio responses on that - but am seeing emails in my inbox and forums on the ebay powerseller chat.
We need to get this fixed - if you have grown - congrats - but if you can't handle it - it is no good for anyone.
Please let's get it together and get it taken care of now!!!
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gcmcnutt
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posted on December 8, 2004 09:14:55 AM new
For anyone who is having difficulty accessing vendio.com [or for those who are helping others who can't post here], if possible, please run this traceroute program on those problem systems to examine the actual network route between your desktop and vendio.com
On windows: Start -> Run... [then type in 'cmd'] in the 'Open' box. A black command window should open. Then in the window run the traceroute program like this:
tracert -d 66.7.130.1
The output of the program will show the path between your desktop and vendio. You can copy this output into replies to help us isolate any lingering issues.
To copy the text from that cmd window, select the text with your mouse then position the mouse into the title bar of the cmd window and click on the right mouse button, then click on 'Edit->Copy'.
Here is an example output:
Tracing route to 66.7.130.1 over a maximum of 30 hops
1 <10 ms <10 ms 10 ms 10.128.0.62
2 <10 ms <10 ms <10 ms 67.119.114.30
3 20 ms 20 ms 10 ms 67.119.120.113
4 20 ms 20 ms 20 ms 206.171.134.130
5 20 ms 10 ms 20 ms 209.232.130.82
6 20 ms 20 ms 20 ms 151.164.243.125
7 20 ms 20 ms 20 ms 151.164.240.134
8 20 ms 20 ms 20 ms 151.164.41.10
9 20 ms 20 ms 20 ms 151.164.191.202
10 20 ms 20 ms 20 ms 151.164.248.222
11 * * * Request timed out.
12 20 ms 20 ms 20 ms 66.7.159.45
13 20 ms 20 ms 20 ms 66.7.130.1
Trace complete.
The output will help us determine if (and more importantly where) a problem may exist.
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Kevinatgrannys
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posted on December 8, 2004 11:09:40 AM new
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner> tracert -d 66.7.130.1
Tracing route to 66.7.130.1 over a maximum of 30 hops
1 139 ms 128 ms 128 ms 63.215.28.1
2 127 ms 128 ms 117 ms 63.215.4.2
3 126 ms 128 ms 128 ms 4.68.112.153
4 202 ms 171 ms 160 ms 209.247.8.89
5 158 ms 160 ms 160 ms 4.68.112.234
6 157 ms 160 ms 160 ms 63.211.150.226
7 158 ms 171 ms 160 ms 209.213.223.2
8 169 ms 160 ms 171 ms 66.7.159.45
9 170 ms 171 ms 160 ms 66.7.130.1
Trace complete.
C:\Documents and Settings\Owner>
From CO . The only slowness that I am having now is the gallery. Also your instructins should say Right click in window >select all >then the title bar and copy. XP
Kevin
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azeclixpt
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posted on December 8, 2004 11:40:13 AM new
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Jose Amadeu>tracert -d 66.7.130.1
Tracing route to 66.7.130.1 over a maximum of 30 hops
1 91 ms 18 ms 36 ms 10.25.127.254
2 113 ms 56 ms 33 ms 212.113.162.14
3 21 ms 21 ms 26 ms 212.113.160.58
4 17 ms 15 ms 9 ms 195.8.10.197
5 18 ms 12 ms 8 ms 195.8.10.197
6 68 ms 73 ms 108 ms 195.8.0.162
7 78 ms 82 ms 62 ms 195.66.224.105
8 124 ms 144 ms * 64.200.87.61
9 148 ms 150 ms 179 ms 64.200.87.78
10 152 ms 147 ms 143 ms 64.200.240.253
11 180 ms 170 ms 168 ms 64.200.240.121
12 189 ms 183 ms 227 ms 64.200.240.182
13 206 ms 239 ms 329 ms 64.200.240.222
14 212 ms 219 ms 196 ms 64.200.150.78
15 248 ms 210 ms 268 ms 66.7.159.45
16 194 ms 191 ms 220 ms 66.7.130.1
Trace complete.
C:\Documents and Settings\Jose Amadeu>
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DianaCS
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posted on December 8, 2004 12:11:37 PM new
Hi everyone,
We recently made another adjustment to our setup - please try logging in to our site again, and let us know if you are still unable to get in.
Thank you,
Diana
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hawkgirl
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posted on December 8, 2004 01:04:58 PM new
Just FYI:
Tracing route to 66.7.130.1 over a maximum of 30 hops
1 1 ms <1 ms <1 ms 192.168.0.254
2 <1 ms <1 ms <1 ms 65.16.35.193
3 123 ms 8 ms 12 ms 65.16.63.1
4 11 ms 7 ms 8 ms 216.212.127.29
5 19 ms 19 ms 19 ms 64.200.247.13
6 20 ms 20 ms 21 ms 64.200.210.113
7 41 ms 42 ms 41 ms 64.200.240.121
8 65 ms 65 ms 65 ms 64.200.240.182
9 67 ms 66 ms 65 ms 64.200.240.222
10 66 ms 68 ms 66 ms 64.200.150.126
11 67 ms 67 ms 68 ms 66.7.159.45
12 68 ms 67 ms 67 ms 66.7.130.1
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catwalk2closet
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posted on December 8, 2004 01:44:31 PM new
Microsoft Windows XP [°æ±¾ 5.1.2600]
(C) °æȨËùÓÐ 1985-2001 Microsoft Corp.
C:\Documents and Settings\Ronnie>tracert -d 66.7.130.1
Tracing route to 66.7.130.1 over a maximum of 30 hops
1 * * * Request timed out.
2 19 ms 19 ms 19 ms 61.148.74.49
3 19 ms 19 ms 19 ms 61.148.6.5
4 19 ms 19 ms 19 ms 61.148.3.50
5 19 ms 19 ms 19 ms 202.106.193.1
6 19 ms 19 ms 19 ms 202.96.12.61
7 19 ms 19 ms 19 ms 219.158.3.14
8 230 ms 250 ms 250 ms 203.222.180.53
9 250 ms 230 ms 230 ms 203.222.38.65
10 270 ms 250 ms 270 ms 144.232.9.39
11 269 ms 270 ms 270 ms 144.232.3.218
12 270 ms 250 ms 270 ms 144.232.20.63
13 250 ms 270 ms 277 ms 144.232.29.225
14 270 ms * 250 ms 144.223.242.94
15 270 ms 270 ms * 64.200.149.45
16 269 ms 240 ms 270 ms 64.200.149.10
17 270 ms 270 ms 280 ms 64.200.150.126
18 270 ms 270 ms * 66.7.159.45
19 249 ms 250 ms * 66.7.130.1
20 269 ms 280 ms 270 ms 66.7.130.1
Trace complete.
I cannot access to VD as before since last friday. Now I am here by entering a DNS code on my computer system, my ADSL service provider gave me that code when I finally ask them for help.
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Kevinatgrannys
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posted on December 8, 2004 02:07:36 PM new
And a new one. Now having trouble getting pages to change. ie...creat to preview listing.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner> tracert -d 66.7.130.1
Tracing route to 66.7.130.1 over a maximum of 30 hops
1 136 ms 128 ms 128 ms 63.215.28.1
2 127 ms 128 ms 128 ms 63.215.5.2
3 127 ms 117 ms 128 ms 4.68.112.153
4 170 ms 160 ms 160 ms 209.247.8.89
5 158 ms 160 ms 150 ms 4.68.96.146
6 158 ms 160 ms 160 ms 63.211.150.226
7 212 ms 193 ms 192 ms 209.213.223.2
8 201 ms 203 ms 192 ms 66.7.159.45
9 201 ms 193 ms 203 ms 66.7.130.1
Trace complete.
C:\Documents and Settings\Owner>
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DianaCS
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posted on December 8, 2004 02:47:24 PM new
Hi there,
Thank you for posting your tracert results. It looks like things have stabilized, and you should not be having trouble accessing our website or viewing images at this time. kevinatgrannys, please try clearing your browser cache and/or rebooting your computer and reconnecting to the internet. The slowness you are reporting may be caused by something else.
Thanks,
Diana
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Kevinatgrannys
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posted on December 8, 2004 03:17:32 PM new
It went away so, I don't think it was my computer.
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