amber
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posted on December 21, 2004 11:34:59 PM new
Would you please tell me why only some people have received compensation for the losses we have incurred due to Vendio's image losses?? This is really not a good situation. Last time there were problems, I lost a lot of money when my auctions closed with low, or no bids. I wrote and said that we should get compensation, but Vendio has never contacted me about a refund, although I see that some people have received one.
You really are treating your customers very badly. I have been with you for almost 5 years, and costs have kept rising, and services have become less and less reliable. All of us who have lost money due to your failures need to be compensated. Please let us know when and how we will be compensated.
[ edited by amber on Dec 21, 2004 11:36 PM ]
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cragonlsnet
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posted on December 22, 2004 05:38:02 AM new
Thank you Amber...I have asked this question repeatedly with no answer. I received an e-mail this morning stating "your image host is extremely slow,this will affect your sales" I already know this and now others are warning me.
Susan Crago
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aaronandelise
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posted on December 22, 2004 07:11:41 AM new
I received a ton of emails saying they could not see my pictures = I lost sales. People are not going to buy something they cannot see, and they are buying right away at this time of the year, not just thinking it over.
This is the busy time of the year for us, and many others. We do need to be compensated for this.
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amber
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posted on December 22, 2004 11:26:13 AM new
Would someone from Vendio answer this question please?
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DianaCS
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posted on December 22, 2004 11:39:00 AM new
Hello amber,
We are doing our best to identify accounts that were affected and offer compensation to those users who has items ending during the outage. Unfortunately, because this is a manual process it is error-prone. We have checked again and see that you had items ending on 12/6, and we will contact you regarding compensation shortly. Thank you for your patience. We realize that we have let you down and will do our best to make it up to you.
Diana
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dorrie
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posted on December 22, 2004 12:28:28 PM new
I had nine auctions end during the image down period. Two of them sold even though there may have been higher bids if the images were visible. I would like compensation for this. My Vendio username is dorrie and my Ebay username is sissygal. Thank you
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amber
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posted on December 22, 2004 12:40:22 PM new
Thank you, I appreciate the reply. I spend about 8-10 hours a day working on my eBay auctions, and the last few weeks I have not even covered my costs, it's very discouraging. I know I would have sold items on the 6th, and a couple last night if the pictures had been there.
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davebraun
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posted on December 22, 2004 12:55:33 PM new
I also was affected.
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aaronandelise
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posted on December 22, 2004 01:39:32 PM new
There is no reason why Vendio should be trying to charge more for picture hosting, as much as it goes down all the time.
We put buy it nows on items for a reason. Just because our items did not end at the exact time Vendio was malfunctioning, does not mean we should not be compensated.
We pay for a service we were not getting.
A sorry does not cut it.
Can we say sorry and not pay you? I think not.
Vendio needs to take responsibility for the service they provide, and makes amends when they are not providing it.
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DianaCS
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posted on December 22, 2004 03:07:18 PM new
Hello aaronandelise,
We will be contacting users individually regarding compensation. We realize that you rely on our service and will do our best to make amends.
Thanks for your patience.
Diana
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cashinyourcloset
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posted on December 24, 2004 04:20:08 PM new
For an alternate view, KEEP THE MONEY AND MAKE THE SERVICE MORE RELIABLE.
There is no way that a few dollars will offset losses (auction losses and confidence losses). However, perhaps they would do some good if they were spent looking for a more reliable network provider, or faster servers for Customer Manager, or bonuses for programmers getting a UPS calculater in on time that functions correctly the first time.
I say this with all respect and good intentions to Vendio. I honestly don't need $25 rebate as much as I need a service I can rely on.
Happy Holidays,
Claude
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aaronandelise
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posted on January 1, 2005 03:20:41 PM new
I was contacted via email, but still have not received a credit for Vendio being down.
Vendio did not miss sending me my bill, but still has not sent the credit I was told.
Someone needs to get on top of this. This is the second dropped ball on the same issue.
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corksmom
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posted on January 1, 2005 10:28:50 PM new
I think my acct should be looked at also - notice the BIG drop in sales - they days you were having trouble!!!
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DianaCS
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posted on January 3, 2005 02:34:40 PM new
Hello everyone,
aaronandelise,
If you check page 2 of your current statement, you will see that you did indeed get your credit as promised.
corksmom,
We will be happy to review your account, and will contact you via email shortly.
Thanks,
Diana
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jefftal1
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posted on January 5, 2005 12:18:37 PM new
You gave compensation to the peaple that cry ??? you have 100.000 account and you gave to the 5 peaple that cry you are super !!!! unreal !!!!!
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