posted on February 22, 2005 02:33:18 PM new
I have been getting sporatic paypal payment notifications sent to my old email address. Any glitches in Vendio that would cause this? I can not find anywhere that is still showing the old email with cococgld associated with my account that would be causing this.
posted on February 22, 2005 05:14:55 PM new
Hello,
We have heard from numerous customers who are experiencing a problem with PayPal payments being submitted to the wrong email address despite the email address stored on our site and in eBay preferences being current. We believe that this is the result of a glitch on eBay's side where the wrong email address is stored in your account in an area unrelated to preferences.
Unfortunately, since the problem is with eBay's system, in order to work around it, you will need to go to eBay and launch a 'test' listing. When you create the listing, you will have the opportunity to change the email address stored in step 4 of the listing process. Once you continue past step 4 of the listing process the issue should be eliminated (if it is not, please try again and this time launch the test listing.) You will only need to do this once as long as you update the email address during the create listing process on eBay. **NOTE - this will only correct the issue for new listings. Existing listings will need to be revised individually to remove the incorrect PayPal email address.
