posted on April 24, 2005 10:43:46 AM
I have 2 store items which say they're *closed* in my active listings. Since they are good til canceled, they are still active. But, they're *stuck* at the top of my active listings and say that they're closed.
I went into your account and looked at the items. I went from your Control Panel to the All Active Listings page. There, you can select the items and click Refresh. This will usually trigger the proccessing of the occasional stuck item. It did not work for these items though.
What I think is happening is that Good Till Canceled Items are actually briefly closed, then reopened by eBay every thirty days. I think perhaps the items on the Active Listings page have not yet been "notified" that the item came back up after being briefly closed. If this is the case I think they will automatically update within the day.
Let me know if they dont "unstick" by tomorrow. Sorry I couldnt fix the problem, but I think it will unstick itself soon.
I have escalated this as I was not able to get them to move either. GTC items might say 'closed' for a brief second, but normally return back to its open state right after.
