posted on May 9, 2005 06:24:36 AM new
Hi Sonya or Christopher, need your help please. Found a package insurance company (DSI Insurance)through your site several months ago. Everything was fine until I had the audacity to make a claim as a package arrived in a crushed box and was damaged. This insurance is very important to me because the French Postal Service insures for a lost package only and not breakage. So needless to say I was upset when I got an email from DSI saying that they were canceling my contact with them. This was only the second claim on about 80 shipments. They also said it is because my business has fallen off. That is true. Ebay has been very slow for me lately. have no idea why. Same type products, same pricing, slow business. Anyway I was hoping that a package insurance co wouldn't be like the rest of the greedy insurance companies like in auto and household. As long as you keep sending them money you are ok. But don't dare make a claim. That's against the rules. So, if you have any other sources that do this kind of insurance I would appreciate hearing from you. Thanks, Steve
posted on May 9, 2005 10:38:37 AM new
Hello Steve,
We are sorry to hear of your situation with DSI and would suggest contacting them again just to verify this is the only solution they have available for this situation.
Unfortunately they are the only service like this that we have information available for at this time. While there are a number of these types of services, they are the only ones we have a connection with at this time.
