nycdesignsforless
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posted on May 18, 2005 04:00:18 PM new
and even though paid through VENDIO checkout (shopping cart and all)
2 items today:
ebay ID:
5581520251
and
5580080042
BOTH buyers went through vendio checkout and paid via paypal. Vendio did NOT record the payment. I marked them paid manually after noticing the payments in my paypal account myself.
Lori
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SonyaCS
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posted on May 18, 2005 04:37:23 PM new
Hi Lori,
Do you have any examples of this that you didn't manually mark off yet? We'd like to investigate this but need untouched example.
Regards,
Sonya
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nycdesignsforless
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posted on May 19, 2005 02:15:07 PM new
Yes. Here is one. Buyer name and address WAS pulled into vendio via checkout (or IPN) and payment received via paypal
Item NOT marked as paid.
ebay ID 5581521580
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nycdesignsforless
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posted on May 19, 2005 02:17:23 PM new
Another one. Again, Vendio Checkout WAS completed (I have checkout redirect on so they HAVE to do checkout)
Buyer name and addy IS showing in post sale.
Payment is NOT showing as received, yet payment was made via paypal
Ebay number 5579561727
I have to process these orders, so I have to mark them as paid shortly.
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ChristopherCS
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posted on May 19, 2005 04:54:57 PM new
Hello nycdesignsforless,
The engineering team has found the error and the fix is ready, we hope to push this live to the site soon so all future transactions will be picked up through the IPN again.
Regards,
Christopher
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nycdesignsforless
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posted on May 19, 2005 05:00:03 PM new
Hi,
It isn't paypal IPN that is the problem, though. I use checkout redirect so ALL orders go THROUGH vendio checkout. IPN shouldn't come into play at all, right?
These people all went through VENDIO checkout and the orders still did not show as paid.
Lori
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ChristopherCS
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posted on May 19, 2005 05:33:43 PM new
Hello,
Sorry for the confusion. The IPN is the Instant Payment Notification system. You may be confusing this with the API, which is the system eBay has for third parties to list and manage auctions.
Regards,
Christopher
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victorianviva
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posted on May 19, 2005 07:11:21 PM new
I am having the same problems !! They are paying but it is not showing up through Vendio. This is really a hassle. What can I do ?
Viva's Antique's And Collectibles
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DianaCS
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posted on May 19, 2005 10:51:34 PM new
Hi there,
The fix for this problem should be released shortly. I do apologize for any inconvenience. In the meantime, you should be receiving payment notifications, and you should not have any trouble manually recording the payments.
Thanks,
Diana
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rtogui
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posted on May 20, 2005 09:53:47 AM new
Hello,
Just an update: the problem with PayPal payments not being recorded in Post Sale has been fixed, and should no longer occur with new checkouts.
Thanks,
-Radu
Got Questions? Check out Vendio's Help Center at http://www.vendio.com/service/ !
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nycdesignsforless
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posted on May 20, 2005 01:31:25 PM new
Hello,
Yes, I know what IPN means. You said it was a problem with paypal IPN. I was questioning that because IPN should not come into play when buyers use my VENDIO checkout. All buyers whose payments were not recorded by vendio used VENDIO checkout, thus a paypal IPN problem should not have affected those payments. There must be another problem.
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ChristopherCS
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posted on May 20, 2005 02:20:07 PM new
Hello nycdesignsforless,
The paypal IPN does come into play when your buyers checkout from Vendio.
This has since been corrected and all future payments will be recorded again.
Regards,
Christopher
[ edited by ChristopherCS on May 20, 2005 02:20 PM ]
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