posted on June 6, 2005 03:00:16 AM new
This is the second order this week that my customer has told me the shipping is incorrect. I checked it out and they are right. They are not getting the cost when combined discount. Fixed rate is $1.00 but I have it set to give a 50% discount on additional items and it does not do that. I looked at the checkout and it is charging $1.00 per item for shipping. Most of these items were launched before all the changes. Here is the most recent order number. Please advise.....ORDER 779534188. Thank you.
The discounts do not show up until the actual confirmed order page. You don't actually see them when going through the checkout (just when you click the Confirm Order button).
What is the other order number? The one you provided us with has only had step 1 marked off.
posted on June 7, 2005 09:57:37 AM new
Hello:
Just wanted to comment on the total cost not showing up until the confirm button is pressed. I had the same issue, and needed to do a direct paypal invoice to the customer before I was made aware of the need to press complete order. VERY misleading to the customer. The order indicates that this "IS" the total, and does not tell the customer that the "real" total is on the next page.
A quick fix would be to put a note on the order page that states "Combined shipments - please press complete order to combine order and proceed." Otherwise, I will receive twenty questions from each customer trying to combine shipments.
Putting a note in would be a quick patch, and not require any big changes to the checkout. I would expect something "quick" to accomplish, and a real HELP to all of us loyal Vendio users.
posted on June 8, 2005 10:42:30 AM new
Hello Adkcraftworks,
The Grand Total is shown in the Payment page, i.e. the page where the full order, payment options and the "Confirm Order" button are all located. The same Total is shown then on the Confirmation page.
If there was a case when the two totals were not identical, please let us know (and include the listing/order ID).
