posted on August 16, 2005 04:03:17 AM new
Is anyone else having problems with Vendio and customers outside of the US? Mine are not able to pay through the Vendio checkout!
I have had three customers from three countries (Japan, Canada and the UK) who could not use the Vendio checkout system! I hunted to see if my settings were wrong and cannot find anything in my settings, yet the problem persists!
I was told, by the customer, that the problem happens when the customer goes to the Vendio checkout. Did I miss something? HELP!!!
posted on August 16, 2005 04:14:46 PM new
Hello Mary,
We now offer support for differentiated international and domestic shipping options. If you set up your preferences correctly, your domestic customers will be offered only domestic shipping options and your international customers will be offered only international shipping options. Note, at this time international shipping is fixed price only but we are working on calculated options for international carriers.
To set your preferences, go to My Account -> Global Preferences. At the bottom of the Shipping Carriers section, you will see a checkbox for "Offer international shipping". Check this box, and the international shipping section will open. Enter your domestic shipping options in the US shipping section, and your international options in the International shipping section. Save your changes, and these options will apply to items launched after you make the change.
If you would like to apply international shipping options to active listings, you may do this by taking the following steps:
1. Go to Sales Manager -> All Active. Select all listings and then click the "Set WBN" button at the top of the list.
2. On the next screen, check each item to edit the checkout information (note this must be done individually for each item.)
3. Save, and the options you selected will be applied to your listing when it closes.
If you need to update the international shipping options for items that have already closed, locate your closed listing in Sales Manager post-sale, and take the following steps:
1. Click into the post-sale fulfillment checklist by clicking the row of numbers next to the item.
2. Uncheck steps #1, #2, and #3 under "Status" if any of these are checked.
3. Click the "edit" icon next to step #1 (icon with a pencil and paper.)
4. Make the necessary changes, and click either the "Save Changes" or "Email WBN" button on the bottom of the page.
