mycoolstuff
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posted on November 10, 2005 06:08:39 AM new
A paypal payment was posted into an auction of mine and it is wrong. The amount that shows in post sale is $7.95. But that doesn't include the shipping. The total amount that Paypal tells me in my paypal account and in the emails is $10.95. Why is wrong?
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mycoolstuff
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posted on November 10, 2005 06:09:05 AM new
FYI...the auction number is 8226400826
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ChristopherCS
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posted on November 10, 2005 11:21:13 AM new
Hello,
On 11.04 PayPal made some changes to their system and have since been missing the shipping costs in their data being sent to confirm payments.
On 11.08 they stated "The issue has been logged and I would expect a fix shortly if not already" - however no fix is in place thus far.
We are evaluating ways to possibly use this improperly formatted data to post the payments in post sale, but this may cause further issues above just PayPal getting this issue corrected on their end.
When more information is available we will post back to this thread.
Regards,
Christopher
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cococgld
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posted on November 15, 2005 09:14:32 AM new
The problem is ongoing. The amounts are still not correct. It does not show the shipping included in the total when the item is paid.
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SonyaCS
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posted on November 15, 2005 09:48:38 AM new
Hello,
Can you give us some item number examples? We understood that PayPal planned to have everything resolved by Monday.
Regards,
Sonya
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cococgld
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posted on November 15, 2005 11:37:45 AM new
Not fixed yet. Here are a couple numbers. 7560943628 8232800473
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mycoolstuff
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posted on November 15, 2005 04:43:04 PM new
here is another one... 6225015917
however this one was an echeck and it just cleared, so maybe that is why it is wrong
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SonyaCS
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posted on November 16, 2005 10:18:49 AM new
Hello,
We are still looking at ways around this, apparently it's not completely fixed by PayPal yet. We will post back when we have more information available.
Regards,
Sonya
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passedtothepresent
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posted on November 18, 2005 12:14:57 PM new
Hello. I am concerned about significant glitches like this hanging around for quite awhile before fixes appear, because ebay has no motivation to have its competition look better than its own checkout and sales tools. Is this a back end Paypal glitch that affects ebay checkout customers also or only the third party solution providers like Vendio and others? Thanks!
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ChristopherCS
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posted on November 22, 2005 02:34:56 PM new
Hello,
PayPal has reported that they were able to correct their glitch as of Friday.
All payments that come in for auctions closing since Friday should have the proper shipping costs imported.
Regards,
Christopher
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SonyaCS
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posted on November 22, 2005 05:13:08 PM new
Hello,
If you have any incidents of this happening from Saturday onward, please let us know the item numbers.
Regards,
Sonya
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