posted on June 18, 2006 12:37:13 PM new
i have a customer that has purchased a number of items from me this weekend. from my ebay store, vendio store and regular ebay. i can not get this group to combine please advise what may be wrong!
Go to Sales Manager and click into Post Sale -> Combinable Items. This will search all of your listings for items purchased by the same buyer. The results will be displayed on the "Combine Items: Step 1" page. Note that only items that can be combined will be displayed, and items that sold over 90 days ago will not be displayed (you can select the date range in the drop-menu at the top of the list.) Select the items to be combined by checking the checkbox next to each one. Click the 'combine' button.
On the "Combine items, Step 2" page, you may specify an additional credit to apply to the combined order, and the status of the 1-9 keys for the order as a whole after combining. If any of the individual items already had 'credits' applied (for example, ones already marked paid), these credits will be default be applied to the combined order (but you may also choose to not apply them on this page.) You may also elect to send a new WBN (Winning Bidder Notification) for the entire order, if you'd like the winner to go through the checkout process for the combined order. Click 'combine items'. You'll be taken to the Post Sale Fulfillment Checklist for the combined order afterward.
Keep in mind that you don't need to have Shopping Cart enabled or a Vendio Store to manually combine items. You do need Shopping Cart enabled for orders to be automatically created when buyers checkout.
If you are still having trouble combining this customer's order, please provide the specific listing numbers and I will take a look.
posted on June 18, 2006 02:09:33 PM new
thanks for the info, but i have been selling for a while and my problem is not how to do it, I got that part. My problem is i usually just have to make up a paypal invoice to work around a glich like this but why should i?
This person bought a group of items over three days from all three selling areas and they will not combine. partially it will then i have a pissed off person because they will now have to pay three or four times with paypal and that is not how it should work!
here are some of the numbers try them and see. one item may be paid one of the items was forced to look paid to see if this is the problem890022146, vendio# 889995405,889989551,889658906.
You try it and see if it works for you
thanks
roger
posted on June 18, 2006 02:12:46 PM new
thanks for the info, but i have been selling for a while and my problem is not how to do it, I got that part. My problem is i usually just have to make up a paypal invoice to work around a glich like this but why should i?
This person bought a group of items over three days from all three selling areas and they will not combine. partially it will then i have a pissed off person because they will now have to pay three or four times with paypal and that is not how it should work!
here are some of the numbers try them and see. one item may be paid one of the items was forced to look paid to see if this is the problem890022146, vendio# 889995405,889989551,889658906.
You try it and see if it works for you
thanks
roger
I see that two of the orders you are trying to combine are already combined orders. Unfortunately, it is not possible to combine two orders that already consist of combined items together into one order. The orders you are combining must consist either of all single orders, or of single orders and one previously combined order.
posted on June 18, 2006 05:04:43 PM new
I don't think so. I have combined mutiple items in the past. the difference here is that some of these have Vendio store sales. I will have to make an invoice for the customer as usual.
I realize how blessed I am with an "automatic" system
posted on June 18, 2006 08:01:28 PM new
HERE IS THE E-MAIL FROM THE CUSTOMER, DOES SHE SOUND PLEASED??
Dear mes757,
I have purchased the following item on eBay from you. Please send me the total amount I owe you.
I have been trying to pay for this item as well as the items associated with this purchase in your web site store. When I click the pay pal option, the other items and this one show up in my cart with a grand total due. BUT THERE IS NO OPTION TO CHECK OR PAY. I have clicked around on the site to get to the check out with no success. If I click anywhere else, the items in my shopping cart disapear. HELP!
posted on June 18, 2006 08:13:07 PM new
here is another person who bought an item from me on the vendio store. I have not changed anything. please give me an idea why it is such a problem to checkout items from the vendio store?
message from danman for a 2002 silver proof set
PLEASE DO NOT SEND THIS ORDER TO ME BECAUSE I WAS NO ABLE TO PAY FOR IT ONLINE SO I ORDERED SOMEWHERE ELSE. CANCEL THE ORDER. I WILL NOT PAY FOR THE PRODUCT AND IF I RECIEVE IT I WILL SEND IT BACK
